Excellent
Based on 429 reviews
Bitcoin IRA4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform.Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Bitcoin IRA (bitcoinira.com) has 429 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 5 reviews with 4 stars · Clear filters
Kurt F.
Abbie was very helpful in responding to my queries. She was understanding of my situation and did all she could to get me the help and results I was seeking.
Reply from Bitcoin IRAMay 5, 2026
We're so glad Abbie could help, Kurt. If there's anything else we can do to make your experience better, please don't hesitate to reach out.
Jan from A.
4 stars only be because issue is not yet resolved. John was polite and professional.
Reply from Bitcoin IRAMar 30, 2026
Hi Jan, thank you for your feedback on John's service! We'd love to follow up but we can't identify an account by your name provided here. If we can help with anything else please reach out at 877-936-7175. Have a great day!
Rich S.
Joelle was helpful with the information she had. But terrible info was sent out to customers Oct 29 regarding limit trading on Browser or the App. I cannot trade on App, however! Why?
Reply from Bitcoin IRAOct 31, 2025
Rich, thanks for your feedback. We understand how frustrating your experience must have been and we've shared your comment with the team. We prioritized releasing the feature as soon as possible on web app first, and mobile app support will be available very soon. You'll be glad to hear that you were one of the first clients we whitelisted for this new feature and we made sure to correct the email announcement to include the limited app support in the general release. We appreciate your patience!
Ray
The first service rep answered was honest about his level of understanding of my questions about the form and would best be handled by someone in the distribution department. My questions were answered clearly and I was pleased with the reponse.
Reply from Bitcoin IRAOct 27, 2025
Ray , thank you for taking the time to give your feedback. If you need anything please let us know.
Webster Blunt I.
I’ve had a mostly positive experience with BitcoinIRA. The platform makes it relatively easy to invest in cryptocurrencies within a retirement account, and I appreciate the security measures they have in place. The customer service team has been helpful and responsive whenever I had questions, which gave me confidence in the process. That said, there are a couple of areas that could be improved. The fees are on the higher side compared to other crypto investment platforms, and the user interface could be more intuitive. A more streamlined withdrawal process would also be beneficial. Overall, BitcoinIRA is a great choice for those looking to diversify their retirement portfolio with crypto. If they can reduce fees and enhance the platform’s usability, it would be a five-star experience.
Reply from Bitcoin IRAApr 8, 2025
Hi Webster, we’re sorry that you had a less than stellar experience. We’re always striving to do better and we take all feedback very seriously, and we've shared your review with our team for future consideration. At BitcoinIRA, we aim to provide the best quality product and service possible. We don't deny that we may have higher fees than some of the other options out there. Simply put – you get what you pay for. Our fees include military-grade cold storage, up to $250M in custody insurance, and a dedicated 1:1 rep and support team. Regarding our withdrawal process: we take security very seriously as a qualified custodian so you can rest assured that no one will ever be able to withdraw funds from your account without your consent. If you have anymore questions, please don't hesitate to reach out at 877-936-7175.
