Great
Based on 700 reviews
Bitly4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
700 approved reviews, newest moderated first
Cristiano N.
worst customers service (non-existant). a few weeks ago I get an email from them saying there services will cost an extra USD 10 per month, for NO REASON!!! just a blatant price hike. dont sign up... you'll get stuck with them, having a hard time migrating to a better, cheaper, friendlier solution. they dont care!
Janine
Links that were working before suddenly stopped working. Some of these links were used in funding or sponsorship applications. This could really have messed things up if I hadn't spotted it when I did
C G.
Très bon accueil, le personnel est à l'écoute du client, très satisfait du service
Monika F.
Keine Kommunikation möglich. Ohne Vorwarnung Jahresbeitrag von 60 Euro auf 96 Euro erhöht. Grund? Keine Ahnung. Des weiteren ist die hinterlegte Kreditkartennummer September 23 (!) abgelaufen und dennoch wird Geld immer eingezogen?! Jahresbeitrag ist bezahlt also "bezahlt" und QR Code aktiv. Kündigung des Abos nur möglich mit sofortiger Desaktivierung? Also auf Wiedervorlage sonst verfällt auch meine bereits bezahlte Zeitspanne bis Mai 26? Hochgradig UNSERIÖSES Geschäftsgebaren.
Mary P.
I cancelled my renewal on the same day it renewed as I didn't realize I was still subscribed. I just happened to check my bank account because, unlike ethical companies, Bitly only notifies you of upcoming rrenewals with an email that says "Happy bitly-versery." It just looks like just like more ads. Even with that, I tried for a refund on the same day it renewed. They absolutely do not refund and use a (questionable) outside service to prevent chargebacks. Do not use Bitly - surely there are ethical and more cost effective providers out there.
Alejandro P.
They used to be great and it was all for free. Then they decided to charge money (understandable). But they charge 30 usd a month for tools any other competitor gives you for 8-10 usd. Then they added a 10 usd plan (a joke) which includes almost nothing. If you use the free version, they will sneak in their adds in your qr's and links, making it super annoying. I'm moving to another app
Nancy C.
Wallace Oil came to repair or replace our propane tank and Jared did a fantastic job . He was so nice and did his job with careful and kept me updated on what he was doing. I was very impressed with him.
Frederic S.
Bitly changed the term of their paid subscription without notice. I lost 1 year of tracking data. Stay away.
