Connie
Black Spectacles will automatically…
Black Spectacles will automatically renew your subscription without notification. There is no phone number available to contact them to resolve issues. You must cancel the subscription within two days to avoid being charged in full. I contacted their online chat support, but the representative asked me to wait for over 50 minutes and then stopped responding. All of my purchase information was clearly listed in my account under Orders and was easy to find. Update: Black Spectacles eventually responded and refunded the full amount of my subscription after I waited over an hour at my computer before walking away. The representative could have informed me that she would follow up by email instead of asking me to remain on standby. I also strongly recommend that Black Spectacles send advance renewal notifications so members have sufficient time to make changes or cancel if needed. I changed my rating to four stars because the customer service representative followed up on my complaint and genuinely wanted to make the company better and more transparent for customers.




