Blackstone MoversReviews of blackstonemovers.com

Moving & Storage
2 University Plaza Dr, Hackensack, New Jersey

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3.4

Average

Based on 24 reviews

Blackstone Movers3.4

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About Blackstone Movers

We are a family oriented moving company which allows us to be more personable with each of our customers. We are available to help with every step of the process from beginning to end. The owner is always involved.

Blackstone Movers (blackstonemovers.com) has 24 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: blackstonemovers.com
Website: blackstonemovers.com
Category: Moving & Storage
Location: Hackensack, New Jersey
Listed on Folks Told: 2026

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About Blackstone Movers

Blackstone Movers (blackstonemovers.com) has 24 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: blackstonemovers.com
Website: blackstonemovers.com
Category: Moving & Storage
Location: Hackensack, New Jersey
Listed on Folks Told: 2026

Adam B.

Mar 6, 2025

Bad service, awful communication.

My experience with Blackstone will have me never being a customer again. Their communication with me was simply awful during my move, both being unresponsive and giving me false information. I experienced the following during a 1-bedroom apt move: 1. They were initially unable to accommodate the preferred day of my move, unfortunate but okay. 2. Then, when they did arrive, it turns out they under-quoted me $400 so that was a fun surprise 3. They also promised disassembly and assembly of my furniture, but were unprepared to do so (did not have alan keys) 4. Throughout, they did not answer a plethora of calls. Scott, at their Florida office, is great, but their main Jersey office never answers the phone, and only called me back after leaving several messages with them, Scott, and the movers. 5. They then had their truck stopped on the way to my destination for having a broken headlight, and were unable to complete the delivery the same day. Even when they arrived, the driver said the headlight was still broken, so I question the state of their fleet and mechanics. They also first lied and then were unresponsive throughout this delay, the driver and office failing to call or answer my calls throughout. Truly awful service. They told me about the delay hours after it happened, and first lead me to believe they would still arrive the same day. 6. The office then called me the next day and lied about when the movers would actually arrive 7. When everything was eventually unloaded, my desk drawer was damaged and multiple items were dirty from their truck. When I complained about the service I received to them, they threatened me with additional fees and tried to make me feel bad about how that delay had hurt the company. I will never use them again, and encourage anyone else to look elsewhere.

Reply from Blackstone MoversMar 6, 2025

Below is the email we sent the customer after having a few conversations. Not once was anything mentioned about damages. Any move that is that far of a distance is not a guaranteed delivery date. We explained to the customer from the begining that we couldn't guarantee same day, especiallywith the delay in the morning. The night before the move, the foreman commun9cated w the customer to ask if we can start the move at 7am instead of 8am in order to avoid traffic and get everything done on the same day. He responded yes. A little before 7am, he contacted Mauricio, ( the foreman) saying that he isn't available till about 8:30am because he had to go somewhere. The crew waited and couldn't start the move till after 9:30am and it was a 3rd floor. A walk through was completed and space was showed and explained prior to touching anything. Once the customer agreed, we proceeded with the move. He paid for space he used and $75.00 for 1 additional flight of stairs. As a courtesy, we did not charge him wait time which is clearly stated on the contract for the time the crew had to wait. This caused a domino effect for the rest of the day and delayed us getting to the next customer. With logistics, nothing is predicted. Anything can happen in route. Throughout the process, the driver stayed in communication with the customer. He was told we will do our best to get there as early as we could. However, due to unforseen circumstances, we had to wait until the next day to deliver. Around 11:30am, the delivery took place. The customer spoke w Scott and Zenio multiple times. He told Zenio he wants $450 or he is going to put a review. He left a voicemail stating that if this isn't resolved my noon today.a review will be posted. This is a form of extortion. We have proof of everything. EMAIL BELOW Dear Mr Adam: I understand that you are in the process of preparing a review for the move that we provided. We want you to know that we did everything that is expected of a moving company with regard to your move. Let me start by saying that you agreed to a window of time that started at 7 AM on Monday, March 3rd, 2025. We arrived at that time, and you were not ready for our movers to start the move. Actually, we had to wait 3 hours to begin the move. This caused our scheduling to become problematic, and we did not charge you for "waiting time". The Waiting Time amounted to a charge of $450.00, but again, we did not ask you to pay us, although it is clear in the contract. Then, due to us having to wait this extra time, the move that we were scheduled to do that afternoon had to be delayed. We then had another unforeseen issue on the road and that caused us to be even later with our schedule. The best that we could do for you was to deliver your items the next morning. We did that, and our Foreman, Mauricio, was in contact with you throughout the entire process. I even spoke with you a couple of times, letting you know what was going on with regard to the delivery process. Please understand that you got an expedited move/delivery, even though you were not charged for that service. Then, you asked that someone from management to call you and Zenio reached out to you to assist. Please understand that our company tried to assist you in every way. We did nothing wrong. We actually provided expedited service, without charging you for that. We also waited three hours for you, and again, did not charge you for that waiting time, although it is clear that we could have, based on the language in the moving contract. I do not know what else we could have to done to make this process better, but we feel that we went over and above with your delivery and by not charging you for additional services, when clearly, we could have. Please let me know if you have any questions regarding the foregoing, as I will be happy to address anything else that you may need to discuss. Have a good evening. Regards, Scott James Manager Blackstone Movers Corp.