blankstyle.comReviews of blankstyle.com

Reply from blankstyle.comMar 9, 2026

Hi Shawn, We take feedback like this very seriously and want to make sure any issues are resolved quickly. Unfortunately, we were unable to locate an order under the name Shawn from around the time you made this review. If you experienced a missing item or any problem with an order, we’d be more than happy to review it and assist. Please send the order number or additional details to [email protected] and I will personally look into it for you. Thank you, and we look forward to assisting you!

Reply from blankstyle.comOct 24, 2022

We are sorry for the lousy experience, we strive to get every order right and have systems in place to do just that. Unfortunately and very occasionally there are errors made in picking. When this happens our goal is to get this corrected expeditiously and at no additional cost. Sometimes we may request some information such as the packing list so as to determine exactly what was missing and what was shipped. This is done in an effort to make sure that the replacements are accurately shipped and we don't further complicate the already unfortunate situation. Ultimately in this case we did ship replacements and the customer did receive those replacements the next day. Unfortunately this review had already been published and understandably we were unable to reach our busy customer for comment.

Reply from blankstyle.comFeb 12, 2021

All dates displayed in the shopping cart at checkout are displayed as "estimated" and it displays that the are estimated dates a number of times as we are fully transparent about delivery dates being estimated. Due to the global pandemic, while we certainly wish we could guarantee delivery dates, in this current world climate, delivery dates is something that we cannot guarantee, nor does Blankstyle claim or display a guaranteed delivery date because we understand this is not a realistic expectation. In addition to our shopping cart displaying the dates as estimated, we also have a large disclaimer banner at the top of the shopping cart, prior to checking out, that states the following: "Due to shipping and processing delays as a result of the recent global health event, delivery times may be extended from those you see estimated in the shopping cart. Delivery estimates are based on transit times carriers provide us with and are not currently taking into account holiday delays or delays related to Covid-19. Please anticipate a delay in delivery we are very sorry for the inconvenience and will continue to work hard in getting orders out as fast as we are possibly able to" At Blankstyle our goal is to ship orders as soon as possible. This customer placed an order on 2/7 that shipped to the customer on the east coast from our California warehouse. The customer received the package within 5 days of placing the order. We feel this is a reasonable amount of time for delivery, providing it shipped from coast to coast during a time of a global pandemic. We are always happy to take in and consider a customer's deadline should they have an important date they are trying to meet. Once we are made aware of an important date or deadline, we will try and find a way to make it work if possible, however we were not made aware of any deadlines prior to this order being placed, or within the order comments when the customer checked out. When the customer chatted in to share his frustration, we definitely were open to helping him and the order was escalated to management. Management reached out via phone call on the same day and offered this customer further assistance. We have yet to hear back from this customer but are still willing and would be happy to assist further.

Reply from blankstyle.comJan 21, 2021

Hello Angela! Thank you for taking the time to bring this to our attention! In the unfortunate event you happed to be missing items from any order, please do get in touch with us so that we may have this resolved for you ASAP. We have specific channels and team members here to assist when it comes to Missing items, Defective items as well as Returns. We are avail Mon-Fri 8am-5pm PST via Instant Chat accessed from the top of our homepage as well as by phone at (866) 792-5265 I will send you a private message here so that I can get some more details on your order so that we can have this resolved for you ASAP. Thank you Angela~!

Reply from blankstyle.comJul 2, 2020

After reviewing this order, it was shipped correctly and completely. A return request was submitted by Derrick and as a courtesy, we waived all restocking fees and refunded everything except for the outbound shipping cost. Derrick received 5% off his order as a coupon discount, so when that order was returned and the order balance went to zero, 5% of zero is zero and the coupon disappeared. We in no way punished or charged Derrick for using a coupon. Derrick called in and was frustrated over the outcome of his return, so as a customer courtesy we elected to refund his initial outbound shipping and his cost of shipping to return the merchandise. At the time Derrick stated this had resolved his concern. We are sorry to see here that he was not fully satisfied.

Reply from blankstyle.comJul 2, 2020

We were made aware of Erins in-hand date. The garments Erin ordered had to be shipped in from three east coast warehouse to our print facility on the west coast. We let Erin know we would do our best to make her date but that the date was not guaranteed due to potential delays outside our control and she agreed to proceed. We also let her know that because this was a custom decorated order we would not be able to offer a refund if the date was missed. We did everything we could to make that date. Ultimately we shipped on time and UPS was delayed in transit. As soon as we found out the order was not going to make it on time we contacted Erin and offered to reprint for free on similar garments we had on hand and ship overnight Saturday delivery to make the event. Erin declined then contacted us requesting a refund. We explained the policy that had previously been agreed to and offered a customer satisfaction discount. Unfortunately, there was nothing we were able to do to help resolve the fact that Erin didn't get her shirts on time. We have since adjusted our procedure to allow for more clarity accuracy, speed, and margin for error. Our goal is to satisfy all customers and when we cant adjust so we can!