Evans G.
Unfair Refund Issued Without Proper Verification
I had an unfortunate experience with the handling of a refund for my addon. A customer was refunded despite not following the clear instructions provided, including ignoring repeated requests to use the correct software for extracting assets. The customer also refused to share a screen recording to help troubleshoot, which made it difficult to verify their claims. Despite my efforts to provide support, a refund was issued without proper testing of the addon by the platform, which I believe is unfair. This creates a loophole where buyers can download the product and request a refund without genuine troubleshooting. I expected more thorough validation before refunds are granted.


