BLEUSALTReviews of bleusalt.com

Customer service is virtually non existent. My newly purchased scarf sheds terribly and I hoped to exchange it out for another product. I’ve left phone messages and emails and can’t get a response. No future orders for me.

Bleusalt has mastered the marketing game for their product. Claims of the sustainable un-cashmere leave you with and empty wallet and a subpar product. I personally ordered clothing and scarves. When they arrived the fit was great, but disappointed that the fabric snags and pills easily. After wearing only two times, fabric looks well used and unsightly. Additionally, the swing top and scarves edges are not finished, showing raw edges only stitched with a serger, very disappointing for a pricey product. Lastly, I wore the camel colored scarf with a black sweater, which was a huge mistake! My black sweater was destroyed by massive shedding and pilling that embedded in my sweater and was very difficult to remove. Even after two washes, the scarf cannot be worn without transfer shedding onto other clothing and coat. You have been for-warned, their products are a complete waste of money.

The product is very nice but the customer service is terrible. I purchased 3 items during one of their site wide promotions. I made 3 calls to customer and never got through to a person and never received a call back. I finally heard back after emailing. I wanted to exchange one item for another size and was told it was final sale because it was purchased on sale. After several emails i was offered a "one time courtesy" to return the item. I could re-order it, however, i would need to pay the shipping. When buying from a brand for the first time it is trial and error finding the right size (also the sizes are 1-6) despite the sizing guide. Overall nice product, but buyer beware when making a first time purchase.

I love the softness, the color of the fabric, and the length of my scarves, but the seam ending could be better.

Rude! Don’t even try and express your real opinion about their product because they will come back and message you with rude remarks instead of acknowledging and telling you how they will try and improve. Product is low quality. Scarf is too stretchy and long. One wash, one wear. Not purchasing anything from this brand again. Difficult to contact customer service.

This company must’ve taken the bad reviews seriously and made some positive changes. My customer service experience was fantastic. Recently ordered blazer and pants, both too small (this collection seems to run small, so don’t go by the size ex:4=size 14/16) go by the measurements) Very easy to return online. Bought same blazer on sale larger size and different style unisex pants in size 4, again! Ugh! Sale items are final sale, but I called their customer service to ask for an accommodation this one time for my mistake. I had gone by my size and didn’t bother to look at the measurements for the pants. Phone answered quickly by a human. My order had not shipped yet so she was able to help. We discussed what size would fit and she was able to switch out to a larger size on my order. 100% of the time when I’ve attempted to change anything on an order with other companies that’s even just been placed moments before, I’m told it’s not possible. I really like the fabric and style of the items I returned, so looking forward to receiving new order. Will review them after wearing.

I bought one "1 yard" black scarf on the recommendation of a friend. I immediately liked the hang of it and the look, generally, and bought another "3 yard" which is a better fashion length for me and a "2 yard" in another color. I realized immediately that I should have ordered another size. I tried to call customer service. There is none on the weekend. I called on Monday and they said it was too late and that I could exchange it when I got it. No no no. Not easy. You can't return, exchanges are difficult, and I'm so sorry to say I'm spoiled by easy buy easy return internet transactions. It was all unpolished and stunningly difficult. Fast forward, I exchanged a scarf that came with 4 small holes in it. I think Walmart has better quality control. I washed another scarf that came out of the washer (delicate setting) with diagonal edges. The scarfs do NOT have a rolled edge but rather a cheap surged edge that is correlate with the lowest quality fashion.I love the comfort and bounce and warmth and the look of the exterior but I am afraid I will in time the inside will pill and look cheap. Maybe I've just resolved to hand wash. Anyway, probably too expensive for the quality. I will not be buying more.

My advice to Bleusalt customers is to be sure of your size before ordering. I tried to exchange my item for a smaller size and found it next to impossible to navigate that exchange online. What I did next was call the customer service number and was delighted when a woman actually answered and promised to email me the proper “return for exchange” slip to put on the package. No email ever arrived. I called two more times and left a message with my contact info. No response. Here I am now with an item sized for a larger woman that I cannot wear. Would I recommend Bleusalt to friends and family? Probably not. Time to revamp and make it easier for customers Bleusalt! ( the two stars are only for the style and comfy fabric) Suzan Plath