BLEUSALTReviews of bleusalt.com

I love bleusalt, totally addicted to their soft fabrics and easy style. I have more pieces than I like to admit. I find their return policy very strict but also think they are willing to listen to my rare concerns and try to make things right. I appreciate that.

I purchased almost $400 worth of clothing as a first time customer in late August . I reached out to customer service by phone twice on September 10th and as prompted, left messages; as of today, the 16th, I have not received a phone call back. This is following multiple attempts online to initiate an exchange for size issues, as well as use their live chat services, all to end in the same automated response of “items not eligible for return or exchange.” I would like to exchange them, but because I used a 10% promo that THEY sent me, they classify these items as on sale and not eligible for return or exchange.I really wanted to love this company but unfortunately the return and exchange policy is unfair and misleading. Therefore, all of the good word of mouth that I’ve been spreading in hopes that this product is everything as it promised, just did a 180. You cannot provide a fairly expensive product and then provide a really really bad customer service experience.

Received exceptional customer service when resolving my issue. Extremely responsive and resolved my issue quickly and very professionally. It was a seamless experience and they made it easy. Will be purchasing from them again.

Fantastic customer service and beautiful product!

I now have 5 pieces from Bleusalt and I purchased for two of my friends. The quality of the items is absolutely fabulous! In addition, the customer service is second to none. I highly recommend this company if you are looking for a quality luxurious product. You won’t be disappointed.

Let me first say I absolutely love the products. I very often gift the 2 yard scarf. It is such a luxurious product. I recently bought a few more for gifts. I also gifted myself a 3 yard version. The 3 yard was a little too long for me. I use these scarves not just for winter warmth, but as a layer for traveling, and as warmth while on the planes. I have had other passengers touch my scarf and ask where I purchased the scarf. The products are second to none and the customer service is on point.

I bought a large first order on sale without reading the fine print about no exchanges / returns. Since it was a first order I ordered multiple sizes of some things so I was not thrilled when I went to return on line and the portal didn't work for my order. Customer service responded to my email quickly allowing the return, which was great. I would just wish in future there would be big "final sale" notices on the initial page, the cart page and the checkout page and then I wouldn't have to ask...I would order differently with that info, but since they let me return I will confidently order again because they do have nice stuff! The tencel material is incredible.

beautiful materials, excellent customer service!