blisstil.comReviews of blisstil.com

Reply from blisstil.comOct 9, 2026

Thanks for the detailed feedback, Paul! I'm really glad to hear you're finding the Serenade the most comfortable headphones to sleep in. Regarding the foam and ear pads, they can actually be cleaned, just not machine washed! We cover this on page 24 of the user manual (link below). We recommend gently spot-cleaning the foam with a damp cloth and mild soap or detergent, then wiping it again with a clean damp cloth and repeating the process until you are satisfied. For more persistent sweat odours, I'd also suggest using enzymatic cleaners specifically designed for sports equipment. These are formulated to break down the organic residues responsible for unpleasant odours. There are quite a few different formulations available, so I'd recommend choosing one and testing a small area first to see if it's compatible with the foam. If you try this, just be careful to protect the earcup openings where the electronics are housed. In both cases (soap or enzymatic cleaner) you'll need to air dry the foam after. You can place the headphones in front of a pedestal fan to help them air-dry faster. However do not apply any heat or leave the foam in direct sunlight. Regarding the minimum volume, Serenade is actually capable of playing at significantly lower volumes than some phones allow through their standard volume controls. For example, Samsung has an app called Sound Assistant, which provides more precise volume adjustments. Unfortunately, iPhones don't currently offer the same level of control through their standard volume settings. Some customers have found that using apps such as Noisli (link at the bottom) works well. These allow you to play sounds such as white or brown noise and have their own volume sliders, letting you reduce the sound further than the iPhone's standard controls allow. Alternatively, if you connect Serenade to your computer, you can use the volume controls within individual applications, such as YouTube, to bring the volume down even further. Regarding the battery percentage, Serenade uses the built-in battery reporting features on iOS and Android, as explained on page 20 of the user manual. On iPhone, simply add the Batteries widget to your Home Screen, and you'll be able to see Serenade's battery level. On Android, you can generally find it in your Bluetooth settings. Regarding your point about the interface, I'm assuming you're referring to the controls being positioned inside the earcups. This was actually a deliberate design trade-off. We wanted to avoid placing buttons on the outside of the headphones, where they could be accidentally pressed against a pillow during sleep. That said, we understand this isn't ideal for everyone, and we'll continue working on making the controls and mode changes easier and more intuitive to use. Thanks again for taking the time to share your experience, Paul. I hope these suggestions help, particularly with keeping the foam fresh over time. And please don't hesitate to reach out if you have any other questions! User manual: https://cdn.shopify.com/s/files/1/0459/1104/8344/files/User_Manual_-_Blisstil_Serenade.pdf Noisli app: https://www.noisli.com/apps

Reply from blisstil.comOct 9, 2026

Hi Esther, We're sorry to hear that Serenade hasn't been comfortable for you, particularly when sleeping on your side. First, we'd like to reassure you that our reviews are genuine. We have more than 3,500 customers, and naturally, experiences vary. Many customers find Serenade very comfortable for side sleeping, but we also recognise that everyone's anatomy, sleeping position and pillow preferences are different. Regarding side-sleeping comfort, have you had a chance to watch the videos on our support page? Support page: https://blisstil.com/pages/support The second video covers the different pillows that improve comfort when sleeping on your side. It's also possible that the headphones are shifting slightly while you sleep, particularly if you have a smaller head, which could cause additional pressure on your cheekbone. The first video of the support page demonstrates how adjust the tightness and how to wear the included eye mask around Serenade. Both of these will help keep the headphones in place and prevent them from shifting during the night. These adjustments can make quite a difference, although we also recognise that Serenade's ergonomics may simply not be suited to everyone's facial structure. Regarding the noise cancellation, ANC performance depends on the type and frequency of noise you're trying to block. We have a simple ANC testing guide that can help you check whether your headphones are performing as expected. ANC Testing: https://form.typeform.com/to/lghRsqee For the best overall noise reduction, we generally recommend combining ANC with some low-volume background sound. Apps such as Noisli allow you to mix different sounds, including white and brown noise, at very low volumes to help mask remaining disturbances. Noisli App: https://www.noisli.com/apps For particularly noise-sensitive sleepers, combining the Serenade with white noise and soft earplugs provides very strong noise reduction. Some of our customers jokingly refer to this as the "nuclear option"! Regarding customer service, we found your message from August 20 asking how to tell whether ANC is active when your surroundings are quiet at night. We're sorry you never received a response to that question. The ANC testing guide linked above should help you verify that it's working correctly, even when there isn't much background noise to hear an obvious difference. We've also been working on improving our customer service response times to make sure enquiries like yours are answered more promptly. We appreciate you sharing your experience Esther, and hope these suggestions help improve your comfort and overall experience with Serenade. Best regards, The Blisstil Team