Reply from Blitz Mobile AppsOct 2, 2023
Dear Mr. John Bomhoff,
We appreciate your feedback and we're genuinely sorry to hear about your frustration. We understand that communication and expectations have been a challenge in this process.
Regarding the project, we regret that the initial file provided contained incomplete information. Upon identifying this, we informed you and offered to work towards a solution. We understood your desire for a refund, but please know that due to the substantial resources and efforts invested in the project, offering a full refund was not feasible.
To demonstrate our commitment to your satisfaction, we decided to rebuild the project from scratch, taking into account the issues with the coding and programming languages used by the previous developer. This was a significant effort, and we made it our priority to rectify the situation.
We genuinely believe that the progress we've made thus far is substantial, and we've invested more resources than the original project cost. In fact, we estimate that the value of the work done now exceeds $8,500, while the initial agreement was for $11,000. We've made considerable strides and are eager to showcase the improvements.
We understand your concerns and would like to extend an invitation to review the updated project. We are confident that you'll find the work to be of a high standard and in line with your expectations. Additionally, we are ready to provide the source code as requested.
Please let us know a suitable time for you to review the progress, and we'll be more than happy to arrange a demonstration. We value your partnership and remain committed to delivering a solution that meets your needs.
Thank you for your understanding and cooperation.
Regards,
Team Blitz Mobile Apps
