Reply from Bloom RobbinsJan 21, 2026
Hello,
thank you for taking the time to share your experience with us. We are sorry to hear that you did not notice the desired effects from the product and that our communication left you with a negative impression.
For hygiene and safety reasons, which are standard for dietary supplements and cosmetic products, it is not possible to return opened items. Our 45-day money-back guarantee therefore applies only to unopened products, as stated in our Terms and Conditions. We understand that this may be frustrating for some customers; however, this measure is in place to protect the health and safety of all consumers.
Regarding the return shipping costs, these are in line with standard online retail practices, and unfortunately, we are unable to influence their amount.
We would also like to address the mention of the car giveaway — the winner was officially announced on January 19, 2026, on our Instagram, and the car has its rightful owner. The giveaway was conducted fairly and in full accordance with the rules.
We are truly sorry that we were unable to earn your trust. Your feedback is very important to us and helps us improve both our services and communication. Should you wish to discuss the situation further, our customer support team will be happy to assist you.
Thank you, and we wish you a pleasant day.