Reply from BloomsyBoxJan 25, 2018
Dear Nicole,
I'm so sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! Even thought we've issued a full refund on your order I would like to take this chance to comment on your points:
1. When you communicated with us you stated that one bouquet lasted 6 days and the second 4 days, you're absolutely right, flowers should've lasted minimum 7 days, unfortunately the extreme weather has been affecting some deliveries and our flowers are not the exception. We're looking for alternatives to protect the boxes for shipping under extreme conditions, we're partnering up with a packaging company in Miami,Fl to design a protective foam for the boxes.
2. Re. Response time: We send feedback request emails to all our customers after the boxes are shipped and always answer each comment regardless if positive or negative, It seems this time the Customer Loyalty Team took longer than usual to reply yours and I'm sorry for that.
3.Re; time limit to report a problem: I beg you to understand that we ship flowers and they might be in great shape when your receive them but after 8-10 days they won't be as fresh as the first day, if we receive a complaint after a month it's really hard for us to make an assessment of what really went wrong that's why we always ask our users to report any problem within 48 hours after receiving the flowers.
4. Re; pictures of dead flowers. Is not our policy to ask for pictures when a customer complaints about the quality of the shipment I apologize if you were asked for images , not sure why did someone from our Customer Loyalty Team had ask for images but still this is unacceptable and I'm so sorry for that.
I hope you don't judge our company by this one experience, we all at BloomsyBox believe that providing you with an amazing experience is the single most important thing we can do, so we're working diligently to ensure all your expectations are exceeded.
Thank you for bearing with us as we improve and grow.
Feel free to reach out to us if you ever have any questions or comments,
Thanks again for the feedback,
Sincerely,
JUAN PALACIO
Founder
BloomsyBox.com