BlueflyReviews of bluefly.com

I have placed my order on Nov 26, 2018. I have received the order confirmation the same day, and the shipment confirmation on Nov 28,2018. But it was not possible to check the status on the site.I have wrote e-mail to the Customer Service Support and they sent me only the tracking number. I have cheked the status of my order in a few days and i found out that Postal Service delivered this shipment on Friday 12/07/2018. IN FACT I HAVEN'T RECEIVED MY PARCEL! Could you assist me with this issue asap!

I have never left a negative review for an item I've purchased online, but I felt like I had to in this instance. I received a pair of rainboots that I ordered on Bluefly 3 weeks ago. Due to the weather, I was only able to wear the boots for the first time outside of the 14 day return period, which is when I discovered how excruciatingly painful they were to wear. I explained my situation to the customer service representative and would have been happy to even take store credit, but she just kept on repeating that they did not accept returns outside the 14 day period for any reason. If you want to be sure that you're going to be happy with your purchase I would suggest shopping elsewhere.

I purchased a present for my son for the holidays, and they refused to return it because it was beyond the 14 day return policy. They were unapologetic and didn't even offer to give a store credit.

I ordered a pair of Aquatalia boots from Bluefly.com on November 9, 2018 for $195.96. They shipped on 11/13/18 and were received a few days later (around 11/18/18 or so). I wore them twice without incident. The 3rd time I wore them, (11/30/18), the sole of the heel of the right shoe had come off. I don't know where. I had walked 2 blocks on the sidewalk to run an errand. It wasn't raining or snowing or anything. Immediately, I returned home and contacted Bluefly, by phone, to explain what had happened and ask that the item be replaced. I was told (on the phone by Jennifer T.) to take images of the top of the shoe, the sides, the heel and the entire sole. Jennifer said that these images will be sent to the manufacturer (Aquatalia) for review, a process that could take up to 5 business days. I sent these images by email, while still on the phone with Jennifer T. I sent a follow up email on 12/8/18 asking for an update as I hadn't heard anything. On 12/10/18, I received an email message from Dominique stating that the images were reviewed and "We are sorry to learn of your dissatisfaction with insert item and while we sympathize with your situation, sadly we cannot accept this return as it has been worn." I called and Dominique was on the phone. She explained that the situation was "escalated" for review higher up and restated the contents of the email quoted above. This seemed a great deal for a premium item from a reputable company. But it was defective after the 3rd time of light, everyday wear. Is it that Aquatalia can only be worn 3 times? Bluefly isn't holding to its slogan of "Bluefly, where style comes together," as my style only came together for 2 wears. "Bluefly, where style comes together for 2 wears." Why wouldn't Bluefly replace this defective item? I don't want a refund. I want effective shoes.

Update: I received my order about 1 week after ordering but no communication at all. I didn’t receive at email or link with tracking info or even when my order was shipped. I will not be ordering from this website! OMG!! Why are you still in business! I wanted to experience for myself and I was served! I should have listened to the reviews. I ordered a pair of boots last weekend, so far no updates. No email with tracking number. When I track my order on their website it says shipped. Where is my order the shipping address was NY, NY and your website list your company being based in NY, NY. Why does it take so long. You guys have a lot of bad reviews, why don’t you improve your service? I called so many times and reply to the email you sent confirming my order. Please advise!

Can I rate zero stars??!! What a lousy experience! I ordered a pair of Valentino sneakers on Black Friday from this company. The same shoes were on sale on several sites that day. I made the mistake of not reading these reviews! There was never tracking information available although they said shipped. I finally after two weeks called a agent told me the shipment was delivered but then magically a day later the shipment was sent back to their warehouse. The agent said the warehouse conveniently happened to receive the shoes the day I called. I asked her to just resend them. I never receive or returned them! She said they can’t do that. After repeatedly asking her why she hung up on me and told me to wait for a refund. Now of course I missed out on the more reputable sites Black Friday sale on these shoes by putting my trust in the disaster. Since I missed out on the shoes I wanted so bad I certainly hope they can at least manage a refund without me having to call my credit card company.

I ordered a cashmere sweater and a Roberto cavalli wallet shipped stuck in transit missed its delivery time, I even called the post office after holding 3 hours 3 times so total of 9 hours. The usps does not know where my package is. Bluefly hangs up on me while in mid conversation, they refuse to issue a refund purchase I have not received or take care of the customer. The WORST shopping you will do online DO NOT SHOP WITH THEM, shopping is suppose to be fun but this gave me stress and major anxiety. Dominique hung up on me, Jessica promise her manager would call and never did and kya said she will deal with this package stuck and usps has no where it went. I even filed a claim which is not my job that should of been there job to do that. Now I will dealing it with PayPal and my credit card company. You want a bad shopping and headache then shop with them. If I could give them 0 star or negative star, I would. Very upset! It just shows on the reply that bluefly knows better then the usps government postal service that my package is coming when I filed a claim and they have no clue where these items are, thank you for your general response with no solution or resolution to your customer! IF YOU WANT THIS KIND OF SHOPPING THEN SHOP AT BLUEFLY! I’m so over this I really wanted the item but it seems the usps doesn’t think I will get it, I will get my money back! Total Fraud, how does 2 shipments from you are lost? They are coming from each coast and usps has no idea what happen to your shipments to me! Update got a call from Jackie or jacklyn 12/4 and she has not received a email back from the vendor who shipped my item and talked to a yoani and she still gives me the same it’s in transit the last scan was 4 days ago suppose to arrive priority mail 3 day last Friday! Let me say wow!!

i ordered a pair of $300 sunglasses from there and they broke 2 months later. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. i called customer service when it happened and they were very unhelpful. their return/repair policy is 14 DAYS which makes sense for returns but repairs? cmon. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. i will never be purchasing from this website again and suggest you do the same.