Average
Based on 693 reviews
Bluefly3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
693 approved reviews, newest moderated first
Gail K.
Bluefly attempted to offer me possible products that would satisfy me, thereby making the deal. They offered what was available. But...I knew what I wanted,,and it might have been available much earlier in the Season,,but not at present. Nor have I found what I sought elsewhere. Bluefly gets credit for attempting to satisfy this customer. I give Bluefly five stars.
Ekan O.
Items are exactly as they appear on the site; price is affordable for the brands sold; wide range and variety of products and brands; customer service is simply outstanding.
Reply from BlueflyJan 10, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the quality, selection, and affordability of our products, as well as our customer service. We’re dedicated to providing an exceptional experience for our customers and your feedback means the world to us. We look forward to serving you again soon!
Lauren
First off, this issue was not Bluefly’s fault, it was caused by USPS, but the customer service team from the first communication were so helpful and kind and just wanted to ensure I didn’t come away with a bad experience, despite the issue having nothing to do with them making an error! I found that just so beyond what I’m used to these days and appreciated it so much. Even though they didn’t have to and I didn’t even ask, they fully refunded my purchase that had been lost by USPS which I never expected. From beginning to end, they were helpful, showed empathy, were professional and knowledgeable, and left me feeling very good about buying from Bluefly knowing that they look for such great people to work there.
Reply from BlueflyJan 10, 2025
Thank you so much for your kind words! We are truly grateful for your thoughtful review. We're sorry to hear about the issues with USPS, but we're so glad our customer service team could assist you and make the experience as positive as possible. At Bluefly, we strive to go above and beyond for our customers, and your feedback reaffirms that we're on the right path. Thank you for choosing us, and we look forward to serving you again in the future!
Nancy L.
My mistake and apologies. Box was just found buried under bay window ledge. I have informed my credit card company and asked them to cancel the disputed charge.
Reply from BlueflyJan 8, 2025
Thank you for sharing your feedback and our apologies for the frustration you’ve experienced with your order. We understand how upsetting it can be when a package goes missing, especially when tracking shows it was delivered. However, we’d like to clarify that we have responded to all of your inquiries and have been doing our best to assist you. While we understand your dissatisfaction with the outcome, we want to ensure that the full context is clear. In one of your messages, you mentioned that package theft has become an issue in Washington, DC, and you suspect that your package was stolen. You also referred to concerns about delivery personnel potentially being involved in theft, yet you have provided no evidence to back up your claim. And after reviewing your case, the package was confirmed as delivered to your front porch by the carrier. Unfortunately, once a package is marked as delivered, it falls outside of our responsibility if it is stolen. It’s also important to note that thefts occurring after delivery are not covered by standard shipping insurance. We also want to address your concerns regarding our customer service. While we always strive to provide timely and helpful support, we regret that our communication did not meet your expectations. We are continually working to improve and ensure a better experience for all of our customers. We genuinely hope that you are able to find a resolution with the carrier and we appreciate your understanding in this matter.
BARBARA F.
Do not buy from Bluefly since customer service is terrible. I returned a dress and sent it back. The shipping method of Bluefly was terrible. I was forced to open case with Better Business Bureau. That is the only way they will respond. Do not bother buying from them. You can find same items on other sites.
Reply from BlueflyJan 8, 2025
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the return process. We understand that waiting for a refund can be disappointing and we apologize if the time it took to process your return didn’t meet your expectations. As mentioned in our previous communications, our return process typically takes up to 10 business days from the time we receive the returned items. We aim to ensure that every return is handled correctly, which can sometimes take a little longer than expected, especially during peak times. We appreciate your feedback, and we sincerely apologize for any inconvenience caused. Please know that we are continuously working to improve our processes and customer experience and we would be happy to address any remaining concerns directly. Please reach out to us at [email protected] if we can assist you further. Thank you for your understanding,
Sarah R.
I agree with the most recent review. The customer service is very poor. They do not address concerns as if they don’t read your email and their return policy is ridiculous. I received an order within their time frame of return but they claimed I placed the order outside of the window. It took TEN days to get to me but they continued to refer me to their rules. DO NOT shop here. Terrible customer service. Their reply is typical corporate nonsense that everyone spews out. Like it’s set in stone. they could change their policy. Why is it not from time received? Because it takes 10 days to receive your package giving you less time to return it and they can off load their poor merchandise. And the best part? The shoes don’t fit but don't expect anything because you’re keeping them irregardless. STAY AWAY
Reply from BlueflyJan 1, 2025
Thank you for sharing your feedback. We are sorry to hear that you feel your experience was unsatisfactory. However, we would like to address the concerns raised in your review to ensure there is clarity. As mentioned in our previous communication, our extended holiday return policy covers purchases made between November 20th and December 16th, 2024, with returns needing to be initiated by January 15th, 2025. The key factor in this policy is the purchase date, not the delivery date. Since your order was placed outside of this timeframe, it unfortunately does not qualify for the extended return period, regardless of when it was received. We understand that it can be frustrating when expectations don't align, and we apologize for any confusion caused. Our team is always here to help and will be happy to assist with any further questions you may have about our policies. Again, we appreciate your feedback and hope this clears up the misunderstanding. If you'd like to discuss this further, please don’t hesitate to reach out.
Abraham P.
Worst Customer Service EVER. I ordered a pair of shoes thinking it would ship immediately. When I received a confirmation that it would arrive AFTER I leave on vacation, I emailed the same day as the order was placed asking them to please cancel the order as it will arrive after I left. They still shipped the order THREE DAYS LATER and it arrived while I was gone AND STOLEN from my front door. Of course they will not take responsibility.
Reply from BlueflyJan 1, 2025
We sincerely apologize for the frustration you’ve experienced with your order. We completely understand how important it is for orders to arrive on time, especially when travel plans are involved and we're sorry that we didn't meet your expectations in this case. Upon reviewing your order, we see that it was processed in accordance with our shipping policies. We strive to fulfill orders as quickly as possible, but unfortunately, once the order is shipped, we are limited in our ability to stop or alter the shipment. While we understand your desire to cancel it, cancellations are typically only possible before an order is dispatched. Regarding the package being left unattended and subsequently stolen, we deeply regret that this occurred. Unfortunately, once an order has been delivered, we are unable to take responsibility for lost or stolen packages. However, we highly recommend reaching out to the carrier or your local postal service, as they may have additional information about the delivery and could potentially assist with a claim. Additionally, we encourage our customers to consider delivery options that include signature confirmation or delivery to a secure location, especially when they will not be home. We truly value your business, and we hope you’ll consider us again in the future. If there’s anything more we can do to assist you with this matter or help you with future orders, please don’t hesitate to reach out.
kin W.
I made a purchase on November 2024 for a pair of Gucci sunglasses, it did not comes with any documentation or box from Gucci, the sunglasses is wrapped with a cheap white paper and worn out plastic bag, a damaged Gucci case, they only have a email address for customer service, I ask them to replace the case and I will keep the sunglasses. They told me to return everything and get a refund minus the restocking fee. What a joke so I learned my lesson so don't make a mistakes like I do, stay away from Bluefly.com.
Reply from BlueflyJan 1, 2025
We’re sorry to hear that you were dissatisfied with your experience, but we want to clarify several points regarding your purchase. First, we can confirm that the Gucci sunglasses you received were inspected and shipped as described in our product listing. According to our vendor, the case was in excellent condition when it left their warehouse and it appears that the case may have been damaged after delivery. We also have documentation showing that the sunglasses were shipped with the proper tags and cards, as pictured in our inventory. Regarding the restocking fee: We do not charge any restocking fees for returned items. The only fee associated with returns is the cost of the prepaid, insured shipping label, which covers the return shipping. If an item is found to be defective or damaged upon arrival, we take full responsibility and provide a full refund or replacement at no additional cost. We take customer feedback seriously and work hard to ensure every order is handled with care. If you ever have any concerns in the future, please reach out directly to our customer service team. We’re always here to help.
