BluePearl Veterinary PartnersReviews of bluepearlvet.com

I called ahead of time and was told that they would be able to help me, so I brought my pet in expecting to receive care. Instead, I sat there for hours only to be told that they were still waiting for a veterinarian to pick up my case. After waiting for hours with no care provided, I ultimately left without my pet receiving any treatment. I understand that emergency clinics can be busy, but if they are unable to see a patient in a reasonable amount of time, they should be upfront about that when someone calls ahead. The lack of communication and the excessive wait were extremely frustrating, especially when you are already worried about your pet and seeking emergency care. My experience was very disappointing, and I would have appreciated honesty, communication, and a clear understanding of whether my pet would actually be seen. There were only 2 people originally ahead of me. Then as more came in we kept getting bumped back

This was my first experience at BluePearl for diagnostic testing, and I was very pleased with the care and customer service my cat, Chloe, and I received. My cat needed an echocardiogram, and Eugene, the Nursing Supervisor at the front desk, greeted me when I arrived and confirmed my appointment. After I sat down, Eugene offered me a bottle of water and kept me informed about the wait time, which I really appreciated. The technician then greeted me and took the time to explain the echocardiogram process and what to expect. While I waited to meet with the cardiologist, I also had the opportunity to observe Tijana at the reception desk interacting with clients and answering phone calls. She was very knowledgeable, patient, and welcoming with everyone she assisted. This was my first time bringing her to BluePearl for diagnostic testing, and based on my experience, I would highly recommend them.

A very bad experience with this Veterinary , the didn't respect the estimate and in the last minutes will try to additional money and the estimate, dishonest and they take advantage of the situation because it is only emergency in Reno.

This hospital is owned by the Mars candy company. The doctors are commissioned base. After given the alternative of $5,000 to $7,000 to save my dog or euthanasia under duress I chose euthanasia. My dog was cremated and UPS'ed to me by Trusted Journey Pet Memorial in Clarkston. I work full time but need an adult over the age of 21 to sign for her ashes. I did a digital signature online but that does not work. No one at UPS can give me an update on my dog's whereabouts. The call center for UPS is overseas and cannot tell me where she will be taken if no one is there to sign. Trusted Journey tells you that they are busy with other pet parents and then disconnects the call because the voicemail is full. Do yourself a favor and do not trust Trusted Journey or Blue Pearl. Your dog will be dead and their ashes traveling through the UPS system lost unless you have persons over the age of 21 whose name matches the vet records to sign for them. Per UPS they check ID. Nothing says that we care about your furbaby more than this. She would have been better off dying in the car on the ride home and taken to her caring vet for cremation. This is ridiculous - like her death wasn't stressful enough. Do your research and just say no!

Worst experience ever! Terrible! They "accidentally" did not follow our request to have our cat cremated so we could have her ashes. We have NOTHING!! We paid for it and made it clear. What makes it so much worse is that WE had to call THEM repeatedly just to get a refund for the services we paid for (private cremation), and they did not even tell us what happened until we kept calling. It's bad enough to lose a family member, but to have to prolong the grief by having this happen, calling over and over for months is SO NOT OKAY. We were also told that this is not a first for them. I am beside myself, so sad and angry! This makes us question everything all over again- her care in general, and it's not something anyone should have to go through after a loss. This location closed only weeks after our loss, and now, three and a half months later, we are still trying to get answers. DO NOT TRUST THEM WITH YOUR PET! I have so many regrets.

Despite there being only a few people ahead of us—and none who appeared to have an emergency—we waited more than four hours just to have our dog triaged while she was bleeding heavily the entire time. After I repeatedly asked why we were still waiting, we discovered that the original staff member had never entered our dog into the triage system. The way this location operates is beyond ridiculous. It could run much more efficiently if the staff showed any genuine concern, but our experience made it clear that they did not. Several other families eventually left because of the excessive wait and chose to drive a considerable distance elsewhere for care. We also witnessed behavior that appeared openly racist, which made an already terrible experience even more disturbing. This is a middle-of-the-night, absolute-last-resort facility—and they seem to know it. Be prepared to wait six to eight hours, not necessarily because your pet’s condition warrants waiting, but because you may simply not be treated as a priority. Questioning the wait did not help, even though our bleeding dog had not been called for triage after more than four hours. The word “awful” does not begin to describe our experience.

Our cat Tasha was treated in Studio City with SRT for nasal lymphoma. We were very pleased with the entire experience, with kudos to Dr Quarterman, Emily, and Annabelle. Tasha is doing extremely well now. Staff showed kindness and expertise. Highly recommended for oncology. Great communication before and after as well.

Blue Pearl emergency clinic in Appleton WI treated me and my dog like we were a burden because we needed help to pay for emergency services. They are the reason my dog needed a second surgery after the one he had at BP. They opted not to do an x-ray because they "felt I wouldn't be able to pay" even though I told them I had help to pay the bill. My dog jumped out of a moving vehicle, how does a veterinarian NOT insist on doing an x-ray? He claimed he did, but he never mentioned it. Exit consultation and care paperwork are atrocious. Their ethics are horrendous for a company that claims compassion.