BobcaresReviews of bobcares.com

Reply from BobcaresApr 9, 2024

Hi Chris, Thanks a lot for the fantastic 5-star feedback. Our team is dedicated to providing top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares. Regards, Reeshma M Quality Manager Bobcares

Reply from BobcaresMar 15, 2024

Hi Carolyne, Such an awesome review, which highlights how the server administration works and satisfies our customer needs with a clearly established policy. Thank you so much for your 5-star rating. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24/7 should you need any further assistance. Thank you for your business and for your kind review. Regards, Sruthi S Quality Manager Bobcares.

Reply from BobcaresMar 15, 2024

Hi Tinh, Thank you for choosing Bobcares to care for your servers. We are committed to providing great customer service. It’s important to us that our customers are more than satisfied. Regards, Sruthi S Quality Manager Bobcares

Reply from BobcaresMar 7, 2024

Hi Marc, Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could add value to your business. Thank you for being our valued client and for your review. Regards, Sruthi S Quality Manager Bobcares.

Reply from BobcaresMar 1, 2024

Dear Blake, I'm reaching out to address the concerns you raised regarding the DNS records migration and the subsequent challenges you encountered. I'd like to clarify the situation and detail the measures we've taken to resolve the issue. We became aware of the difficulties you faced during the DNS records migration following the DNS switch. It was observed that the DNS records were not correctly transferred to the new server, leading to your concern. We apologize for the issue on our end in ensuring the DNS records were accessible on the new server after the migration. Despite our engineer’s initial belief that the migration was successful, steps were missed to confirm that, which is against our norms. As per the level of service reviews here, this was not our normal level of service and has been escalated and resolved internally. I want to emphasize that this incident does not reflect our usual service quality or our capabilities. As an ISO-certified organization, we follow strict quality standards and have rigorous checks in place to prevent errors. However, when shortcomings occur, we are committed to acknowledging our mistakes, addressing them promptly, and taking steps to prevent them in the future. Following your report on February 28th at 17:00, we confirmed that all DNS records had been accurately restored and were operational. To alleviate the inconvenience this situation has caused you, we have credited your account so that you can continue to use our service cost-free to ensure you see our service standards we provide daily to thousands of customers. You can be assured that we are taking this incident very seriously. We are thankful for your patience and continued trust in us. Our team is committed to providing the high-quality service you deserve, and we look forward to continuing to support your needs. Should you have any further concerns or need additional assistance, please feel free to reach out. Thank you for your understanding and support. Regards, Sruthi S Quality Manager Bobcares

Reply from BobcaresMar 1, 2024

Hi Glen, Thank you so much for taking the time to share your positive experience with Bobcares. It's our commitment to provide top-notch assistance, and we are happy to have met your expectations. Big thanks from the whole team here at Bobcares. Wishing you continued success and a smooth online experience! Regards, Sruthi S Quality Manager Bobcares

Reply from BobcaresFeb 16, 2024

Hi Erno, We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It's fantastic to hear that our support is fast, professional, and caring. We aim to provide outstanding service, and we're delighted that our technician took ownership of the issue, ensuring you were kept informed about its progress throughout. If you ever need assistance in the future or have any questions, please feel free to reach out. Regards, Sruthi S Quality Manager Bobcares

Reply from BobcaresFeb 12, 2024

Hi Andrew, Thanks a bunch for the fantastic 5-star feedback. Our team is dedicated to providing proactive and top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares. Regards, Sruthi S Quality Manager Bobcares