Excellent
Based on 390 reviews
Bobcares4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
390 approved reviews, newest moderated first
Nathan
Great technical support team.
Reply from BobcaresDec 27, 2022
Hi Nathan, Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful. Regards, Sruthi S Quality Manager Bobcares
Grant M.
Hard to gauge the if the reviews here are real or not. Or perhaps some clients get good service while others get horrible service. Personally I'd rather be at the dentist having my teeth pulled. I bought: Limitless Server Management @ $1068 Emergency Support - 5 Hours @ $445 All in One @ $129/mo Forced to by Limitless Server Management, no server set up included in All in One. Yet, they are fine charging me for it without having a set up server. I have a single server with BobCares, and they've now spent an entire month setting it up, and they're still no done. Server Install requested: 08/11/2022 (23:16) Server install botched, requiring OS reinstall, restarting: 10/11/2022 (08:04) Server Install Part 2: constant problems, as if they've never set up a server in their lives. Server Install Part 3: I request X, they install Y, complete disregard for my onboarding documents, complete disregard for requirements outlined. And a mind blowing amount of rework (all billed of course) Server Install Part 4: currently 14/12/2022 - paying for AIO, yet lack server required for AIO - team has spent 24h 18m ($720.89) and set up is still incomplete The last few days pushed me over my limit! I requested access.log and error.log be automatically created under the /log/ folder in the user's domain. We're on day 5 now and this was escalated to 'team lead' to check. Frankly, I can not comprehend how this company has any clients (or why my experience is so horrific compared to others). If this is simply a results of 'low priority or low value client' stop offering the service and focus on your existing client base.
Reply from BobcaresDec 15, 2022
Hi Grant, Sorry to hear that you are not satisfied with the service we provided. I accept that our server administration team in this case did not work to the normal Bobcares standard. Let me clarify that for the server setup task, the team took 16 hours and 8 minutes as billable time (not, 24 hours). I understand a few delays occurred due to an unexpected surge between Nov 11th till Nov 14th. As Bobcares always value our customer satisfaction, we reverted the credits back to your account. Grant, I opened a ticket for you where I explained the corrective measures moving forward to address all your issues. Regards, Sruthi S Quality Manager Bobcares
Sebastian
Very friendly support backed by very competent technicians in server administration.
Reply from BobcaresNov 25, 2022
Hi Sebastian, Thank you so much for your 5 star review. We are so glad we could help out when you needed help with your server issue. Servers can behave unpredictably due to a variety of reasons. Getting the right people on the job is so important so that they can get in there and diagnose the problem and solve it in time. We are so happy we could help you. Regards, Sruthi S Quality Manager Bobcares
Shamil Abdul L.
The support is always informative & timely. We fully recommend BobCare's dedication and efforts. Rino the concerned engineer for our recent task was helpful in this particular case.
Reply from BobcaresNov 25, 2022
Hi Shamil, Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful. I will surely share your feedback with Mr.Rino and he will be very much pleased. Regards, Sruthi S Quality Manager Bobcares
Baby Steps P.
Good service always with a quick turnout
Reply from BobcaresNov 21, 2022
Hi Thisara, Thank you for your valued review. We are glad our team was able to quickly resolve the issue. Don't ever hesitate to reach out, we are always here to help. Regards, Sruthi S Quality Manager Bobcares
Ivan
Very, very bad service! First learn what "Urgent support" means! My site was ddos attacked and searching for information I came across bobcares. I saw that there is an option on their site to order urgent support and was expected to receive help within 30 minutes as written on the site. I paid $218 for urgent support of my server and after two days they wrote to me. Fortunately, during the two days I was waiting for them, I was able to solve the ddos attack problem myself. They still offered to look at what happened, I agreed, provided them with the logs from my server and the conclusion was that the google bots made too many requests, they asked me if they could block them. This amazed me, because if they were really the experts they claim to be, they would have realized that the problem was not the google bots. My site has a lot of traffic and google bots crawl it all the time, if they get blocked I will lose my indexing and all my SEO work will go to hell! I have currently requested a refund and I was refunded. These people are inadequate and the services they offer do not correspond to reality! Total waste of time!
Reply from BobcaresNov 18, 2022
Hi Ivan, I am sorry to hear that you are not satisfied with our service. You purchased an emergency service to solve your DDoS issue. As our team explained to you, resolving DDoS issues at the application level isn't easy and there are limitations. Similar attacks need to be resolved by blocking the malicious requests before they reach the actual server, or else they will consume server resources and bring them down or increase the CPU load. This is the reason why the team suggested Cloudflare and a server firewall. However, you did not want to implement them. As you are not happy with the service offered, we readily provided a refund of the full value that you have spent with us. Regarding the delay in priority service, we noticed that you opened the ticket to the non-priority queue which broke the guaranteed response of 30 minutes. I also accept that there was a delay from our side in the next follow-up. Regards, Sruthi S Quality Manager Bobcares
Marcel
Bobcares offers great help for affordable prices. They helped me with my webmail problem
Reply from BobcaresNov 17, 2022
Hi Marcel, Thank you so much for the valuable feedback and thank you for trusting us with your business. We are happy to read that our team has been helpful in solving you mail issue. We are always available 24x7 should you need any help in the future. Regards, Sruthi S Quality Manager Bobcares
Juan Carlos D.
Impressive service with amazing people that do everything in a very professionnal way.
Reply from BobcaresNov 16, 2022
Hi Juan, Thank you for your valued review. We are so glad we could help you out with the issue you reported regarding MySQL error. Our round the clock team of support engineers are always available should you need expert help anytime. We appreciate your kind feedback. Regards, Sruthi S Quality Manager Bobcares
