Excellent
Based on 390 reviews
Bobcares4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
390 approved reviews, newest moderated first
Sergiu T.
Top Notch service. I just renewed my second year subscription.
Reply from BobcaresSep 17, 2020
Hello Sergui, Thank you so much for your valuable review and for your continued business. We love what we do, and are always around to help with your infrastructure needs 24x7. regards Sangeetha Naik Director(Operations), Bobcares
Joseph K.
BobCares was very transparent throughout the process. They're proactive with scope so there are no surprises. I admired their desire to solve problems quickly. The team truly cared about our success. We did some server work ourselves and needed their help for an unexpected problem - they never hesitated to dive in.
Reply from BobcaresSep 22, 2020
Hello Joseph, Like you rightly mentioned about transparency, we time log every task, so that you know how we spent the hours, and what results we were able to achieve. What our talented engineers care about the most though, is getting the job done right, and on time. Thank you for your nice review. It really made our day :) Sangeetha Naik Director(Operations)
Ron
We are new to BobCares. They helped us with setting up daily cron jobs to auto-renew our server ssl certificates. We are happy with the work they performed on this job.
Andy C.
Bobcares are always very responsive and effective to any of our server issues. I cannot fault their service.
Reply from BobcaresSep 7, 2020
Hi Andy, We are glad our engineering team could respond to your server issues speedily and effectively. We love what we do and love helping businesses solve their complex server issues. Thank you so much for your review. Sangeetha Naik Director, Operations Bobcares
Carlene C.
The team from Bobcares have been amazing to work with - I have used their services over the last 3 years and have never had an issue with the quality of work. They adhere to all instructions at all times, communication is fantastic and the output of work and quality is extremely high. I would recommend the team to anyone seeking web development & maintenance and graphic design work anytime!
Marcos T.
Bob cares was an excellent choice when our servers went down on AWS and we did not know what to do. They responded fast and fixed the issue fast. Their ticketing systems are awesome as they repeatedly update you on the situation and breakdown whatever issue or modification you would like to make. I will be utilizing the Bob Cares team for here on out.
Marcelo Trovero O.
I hired bob cares to install my dedicated server, in addition to installing the whmc and cpanel softwares, they performed these tasks very well and without problem. as they had done these jobs well, I ordered the rest of the configuration of my web hosting with them, but in 6 months they did not do these jobs: configure 3 web hosting plans to sell, they were not configured in whmc, I had to hire a person at fiverr.com to do it, he charged me 40 dollars and it took him an hour to do it, ONE HOUR !!! they in 6 months did not. They configured the paypal system, but they did not test it, it was simply to try with 10 or 20 dollars if it worked, I paid it anyway, there was no problem, but they did not and when I started to sell the system it did not work After 6 MONTHS, I had to finish the site myself, with people from fiverr.com and other things, learn them myself and finish configuring the whmc There were customers who wanted to buy the service and couldn't, I lost time, I lost billing money, I lost money, it was really a very bad experience.
Reply from BobcaresAug 26, 2020
Hello Marcelo, I’m sorry to hear that your experience with us was not satisfactory. We’re normally known for our exceptional attention to detail, and anything less is not acceptable to us. We have investigated the entire communication in this case rigorously. Based on our completed investigation, it is revealed that even though communication with you started in January, work started only in May, because that's when we got your sign off to start along with the required materials for work to begin such software licenses. Once we received the whole packet, we started the work, provisioned whmcs plan implementation, configured packages and completed the work in June. In July, some settings were altered at your end along with some customization, which caused all the changes implemented to break. We offered to restore everything again, but were instructed not to do so because you confirmed that you had restored all the settings and no changes were necessary from our end. Regarding the payment gateway testing issue, we were told by whmcs that paypal was not compliant with certain countries you needed it to work for. So we suggested an alternate payment gateway. But as you wanted to continue trying with paypal, we went ahead and implemented it. We clearly stated that we would test from our end, but testing from your country would need to be conducted at your end from your country, as that would be necessary before making the project live to such users in those countries. For any project, communication is very important. We do believe that our team was hampered by the fact that communication could be only be via email, and not via video or phone as we had requested. Language barriers also played a role as we don't speak Spanish and can communicate only in English. That said, we want each and every client of ours to experience absolute delight working with us. We would like every project to succeed and make our clients happy. That didn't happen in this case, and there is a lot for us to learn from this. We would love to make this up to you. Please contact us should you need further help in this project, and we will be happy to look into it at no extra cost. Thank you Sangeetha Naik Director(Operations)
Mike
This is the first time I have used BobCares but likely not the last. I had two WordPress Mulitsite issues that I could not resolve and I needed the site up and running pronto. The technician, while on live chat, took the time to fully understand the problems, fixed the first one quickly and then explained to me what he had done so I could avoid the issue in the future. The second issue involved installing a wild card subdomain that he also patiently walked me through. The service was quick and professional. Not cheap, by any means, but certainly worth it. Thank you BobCares.
