Excellent
Based on 292 reviews
BodyHelix LLC4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First known for the best medical grade compression sleeves for athletes and establishing a reputation for high quality, body helix is now taking that devotion to quality into pickleball. We now offer all the gear needed for the pickle ball community, including a full line of quality pickleball paddles, apparel, and electrolyte replacement hydration products. And, of course, we still offer the best compression sleeves available.Our compression sleeves are favorites because they stay in place, stretch more than the human body, and do not absorb sweat. Our physical therapy consultants tell us there are more injuries in pickle ball than tennis and we have seen that with the demand for our compression products. Whether you are a serious competitor or an entirely comfortable recreational athlete, you will find our line of products are all designed with the highest quality in mind to provide opportunities for anybody to enjoy being active. At body helix, we are all athletes and understand the benefit of team support. Team body helix is here to support you.Body helix was founded in 2008 by veteran Fred Robinson. All of our compression sleeves are manufactured here in the US at our factory in Greensboro, NC.
BodyHelix LLC (bodyhelix.com) has 292 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 7 reviews with 1 star · Clear filters
Gator Bob in Santa F.
Your rep did not even know that you make the lower back support and after i sent her a copy of my order with photo she gave me little useful information.
Reply from BodyHelix LLCJul 14, 2024
Hi Gator. Thanks for taking the time to leave your review. If you can help me identify who you are referring to, I will see that they are arrested or fired. Tom Parker CEO Body Helix, LLC
Nigel W.
The items I ordered still haven't arrived after 17 days.
Reply from BodyHelix LLCMay 1, 2024
Hi Nigel. We are just as upset as you are on this. I suspect that shipping to Australia is relevant to the delay. We are checking up on this. Tom Tom Parker CEO body helix, LLC Hi Nigel. Please check your email for instructions on modifying your 1 star review. Tom
Richard T.
The product I received are to big. I reached out to make an even exchange however I have not heard back from customer service.
Reply from BodyHelix LLCApr 25, 2024
Hi Richard. We have responded with two emails and also responded by SMS. Please check you spam folder for our correspondence. We look forward to resolving your issue but cannot do so without your finding our responses. Tom Tom Parker CEO body helix, LLC
Kenneth T.
Your company has the worst pickleball paddle return policy I've ever seen. Update: Buyer beware. Unlike the all the other paddle companies there's no return policy if you try their paddles and it doesn't work for you. I watched a couple of YouTube reviews and thought I'd give the Body Helix X-3 PRO a try with the assumption that like all the other paddle companies there'll be a return policy within "X" amount of days. It's my mistake for not carefully reading their return policy beforehand and taking a chance on this a paddle and company. I've never seen anyone or shop with a Body Helix paddle so I had no prior opportunity to play with it before ordering one.
Reply from BodyHelix LLCMar 6, 2024
Hi Kenneth. Thank you for taking the time to comment on our return policy. In response to your post we have updated our paddle return policy. I have taken the liberty of publishing it here so that others may see for themselves. Paddle Warranty and Return Policy: Paddle Return Policy (effective June 6, 2024) You have seven (7) days from receipt of the paddle to return it for a refund, minus a 10% restocking fee. The restocking fee will be waived if you do an exchange for another paddle in our line-up. The second paddle is not returnable unless the plastic is still on the handle and the paddle has not been hit. You must contact [email protected] to get approval for the return. Approval is granted once we receive pictures of the paddle and can see that there is no damage or neglect. Purchasers are responsible for shipping costs of returns or exchanges. If requesting a refund, expedited shipping charges are non-refundable. There will be a 10% restocking fee on all returns within the 7 day return window. If the paddle shows signs of abuse or neglect that will render the paddle unusable the return will be denied. If we receive the paddle after approving the return and it comes to us with obvious damage or neglect that was not visible in the photos, we will deny the return and send the paddle back to you. Best Regards, Tom Tom Parker CEO BodyHelix LLC
AG
Very cheap built and poor fit for the prize
Reply from BodyHelix LLCFeb 5, 2024
Hello, Andrea. Sorry to hear that you were not completely satisfied with your purchase. You are more than welcome to reach out to us at [email protected] and start the refund process. We firmly believe that our products are not "cheap built and poor fit for the prize" and we offer a 30 day return for your unworn, like-new product. Joann Nicodemus, COO Body Helix
David E.
Cheap glasses. Difficult to adjust the nose piece and lenses dig into your skin due to that.
Reply from BodyHelix LLCJan 17, 2024
Hello, Thank you for your honest review of our company (although, this appears to be a review of the product and not of our company). I'm sorry you are not completely satisfied with your glasses. I do not see that you have requested to return the products for a refund. If you would like to return your items for a refund, please reach out to me at [email protected] and we can initiate the return process.
James L.
I purchased a full elbow compression piece (medium) about 8 months ago and it was terrific. I just ordered and received a second full elbow compression piece (medium) and immediately I could tell that this one did not fit as tightly and as securely as the first one. Then I looked closely at the two of them and you can tell that the material in this new piece is ever so slightly thinner and hence the less compression and poorer fit. I am very disappointed that you have done this. NEW INFO...I have been contacted by the company and to their credit they are sending me a replacement piece. I appreciate this kind of consumer response from a company.
Reply from BodyHelix LLCDec 12, 2023
Hi James. Thanks for taking the time to leave your review. I am glad to learn that you had a terrific eight month result with the Full Elbow Helix. You will be interested in knowing that there has not been a change in our fabric. A possible explanation for your observation is that there has been a reduction in the dimension of the elbow such as one might see if there is reduction in swelling following an injury or surgery. I appreciate your disappointment and hope you realize that we have done nothing to justify your low rating. Tom Parker CEO Body Helix LLC
