Anthony S.
signed up for coaching program after…
signed up for coaching program after many promises were made. Customer "service" Alison has all the civility of a badger saying I should have known what I was signing up for and kept treating me like Forrest Gump. Whenever I asked for guidance as how to do something or find a resource I was treated like a boil on her butt.
Reply from BoldheartJul 29, 2022
Thank you for your feedback. Although we categorically disagree with your comment and your tone, we will be thorough and clear in our response. We always are clear with potential members to manage expectations before enrollment, but cannot guarantee how successful a member will be as it depends on their own willingness to show up and learn and do the work, fully. Boldheart provides each member with the resources and support they need to take personal responsibility for achieving their business goals. We do everything possible to offer loving support. That support is always delivered in the friendly and distinctly feminine voice of our business, seeking to meet each person where they are. Our team always makes continuous attempts to reach out to determine how we can help and expect our members to be open to our efforts and respond. When they do, we offer resources and suggestions, including personal assistance via video conference, as needed and when the help required is within our sphere of expertise. When they do not receive or implement our support and guidance, we cannot guarantee that they will be successful. We are so sorry that this approach did not resonate with you and wish you future success.




