Bongo InternationalReviews of bongous.com

Tried to search for summary of invoice for breakdown of charges but couldnt find it from their website except final charges. This breakdown was shown to you before posting...but once you posted it for shipment..this breakdown is no longer can be retreived. Luckily i managed to take down notes on some info/charges made. I've made 3 purchases and delivery was made to Bongo on different days. After all 3 parcels arrived..Fedex/Bongo shipped out these 3 parcel together from US to Malaysia. Actual weight for each item is 2.9 Ib, 1.0 Ib and 3.3 Ib respectively. However dimensional weight is used for each parcel to derive much higher weight of 5 Ib, 3 Ib and 4 Ib respectively instead of new combined weight or new dimensional weight after all these 3 parcels are packed together into new box...a whopping 67% increase in weight charged by Bongo/Fedex. What a rip off.. shipping charges of close to USD200 is almost as expensive as items purchased. Thats not all..they did consolidate it and pack it into just one box with additional 0.5 Ib weight for this new box..and yet charging me using each dimensional weight. I dont see a point of consolidating all purchases into one shipment later if they are still charging me using each parcel instead of total weight or final dimensional weight after repacking it into a new box. On top of this charge..there are USD5 charge per box stored at their warehouse which i am not aware when signing up as a member. This would my first and the last time i'm going to subscribe this service and wouldnt recommend it to my friends.

Here are my reasons: 1. The do not publicize that they offer NO other shipping options other than FedEx express, so you end up paying 5x the cost of the item 2. When you try to ship the item to a competitor in US, they close your account (without notification), claiming it's fraudulent 3. When you try to ask them what happened on FB, they push you off to another department, which send you an email, but when you respond to this email there is nothing - no attempt to resolve the problem. 4. When you finally establish that a return procedure for the item you purchased exists, it requires (this is funny), that the SHIPPER contact BONGO to arrange a return (this is with return form attached to the package). 5. They won't respond to any messages from you, apart from social media, as the account is "Fraudulent" To conclude: never. ever. have I seen service SO bad. P.S. Bongo subsequently did help me file a return rather professionally. But that's the only adequate interaction I got from the company.

I had ordered furniture from Overstock, payed a ridiculously high amount for express shipping, to be delivered on the 29th of this month, and it is already the 23rd today! How do I open my new store without furniture? Am yet to receive any confirmation by Bongo. Very dissapointing!

Horrible Service, needed a server urgently in Santiago Chile. Ordered 2 day shipping at Amazon. After it arrived at BongoUS i wanted to ship it. Shipping fee including taxes was USD 752. Total Product Value was 550 USD. I called and was told that it doesn't look right and they will try to fix it. After about a week of hearing the same story they told me to ship it without paying the taxes upfront. Paying the taxes upfront was the only reason i signed up for a Bongo Account in the first place. After 20(!) days of issues and not being able to ship because of their broken website I returned the item. Asked for a free return I was told there was no reason and the management team decided that Errors can happen. I today looked for a way to delete my Account but there is no easy way or button. So I will send them a registered letter. Lousy service :( update April 18th - Bongo contacted me 2 days after my review was published and promised me to return the "return fee". I changed the review from 1 to 2 stars since I had happily used Bongo in the past. This last experience was so bad that there is no way i can change it to three stars. Cannot guarantee that i will ever return to bongo but never say never.

I recently placed an order with Bongo personal shopper which incidentally if not the slickest interface, It is not easy to establish if the order has been placed or if it's in some form of limbo. I could not find an email address, it is always a concern when companies make it difficult for customers to communicate with them, it may be a cost saving measure or to force customers to use an expensive phone line customer service. Over my initial experience is not good, I do hope I am incorrect but I do believe some work needs to be done on the interface to make it more user friendly. Bongo responded promptly to my review and should be commended for that, however I have not at any stage in the past had any contact from Bongo in relation to my order, it is one thing outlining your process it is another to deliver on that process in this case your process has failed which has resulted in me using another service. In relation to contact why make it difficult to contact by email the vast majority of e commerce business use a simple "Contact us" at the top or bottom of every page, is it really crucial in this day and age to have to go through a series of unnecessary steps just to contact the vendor the only contact that is readily available is the phone number which leads me to suspect that is how bongo want customers to communicate and given that the majority of customers are outside the US is this really a viable option. I look forward to hearing from customer services in relation to my order which I would prefer to cancel based on my experience and the unnecessary delay this has caused which renders the items useless as I have had to source an alternative. The service in principal is useful but fully dependent on customer experience and from what I can see through online sources unfortunately it is not good. Is it possible this service is guided by technical people and not customer service orientated people? I do hope that Bongo can take some of the constructive criticism and turn it into positive action and I wish them well in this endeavour.

I had made my payment for shipping the item on 9.1.2015. And till date my item has not shipped. I had contacted the customer service for 3 times till now and still no respond from them. I also asked them if they cannot shipped my item them refund $ to original payment method, but that also was in vain. No refund, no shipping, no contact from them. Seriously i didnot expect to get such a hilarious customer support from them. Another thing is that wheneve i call the customer support, i mention to them that i paid my shipment amount from a vcc as my debit card is accepting in their site. I also asked them that whether it is because of the vcc they had not shipped my item, the customer support executive told me that by using vcc their will be no problem.

I dont know what is happening. First time, I have requested shipment to my friend in US (due restricted item, could not ship out US), by VCC could use 1 time. And BongoUS need verify card, but I could not get it due VCC only use 1 time After I send email for refund $ to VCC and I have request shipment again and I can't access my account.....

Getting my credit card declined due to a number format error..... I have payed for so many things with this card from many international sellers and NEVER had any issues. Can't pay via PayPal or anything else either. Their contact form won't accept the "business website" so you can't even submit the form. Please email me regarding this as I want my items.