Reply from Boody USMay 1, 2025
Thank you for taking the time to reach out to us, TD. We’re very sorry to read that our Full Brief missed the mark for you. We understand how frustrating it can be when something doesn't fit as expected, especially after hearing such positive feedback from your peers.
Here at Boody, we are committed to providing high-quality, well-fitting garments, and we truly appreciate your feedback about the fit and rolling issue. We will definitely take it on board.
We would like to kindly mention that our garments do run true to size, so while you were definitely well-intended in ordering a size up, it does appear that perhaps your usual size may have been a better option for you. However, we would love the opportunity to remedy this situation, and extend our Comfort Guarantee to you on your Full Briefs.
As well as this, we would also be more than happy to help you find a size and style that works best for you! If this is something you are interested in, TD, please do reach out to our Community Happiness Team, and we’d be happy to assist.
Again, we thank you for bringing this to our attention, and we appreciate your ongoing support.
Best,
Team Boody
