Reply from BookboltMar 26, 2025
Hello,
Thank you for sharing your feedback, though we’re sorry to hear about your concerns. We always want to ensure our users have accurate information and a positive experience. We’d like to address several points you mentioned:
No Record of Help Requests:
We take customer support seriously. However, we have no record of any help tickets from you. The only correspondence we have on file is your email from February 13th requesting a cancellation. We respond to every support ticket we receive, and had we received a request for assistance before your cancellation, we would have been happy to help.
Newbie-Level Account Features:
You originally subscribed to a Newbie-level plan, which does not include access to our puzzle templates. Consequently, it was never possible within that plan to create puzzle-type content. Higher-tier plans offer additional features, but upgrading is entirely optional if you wish to unlock advanced tools such as puzzle templates.
Downloading and Publishing:
At any point, you could download your completed book from the “Download” option in the top menu of the Book Bolt Studio. From there, our help documentation provides a step-by-step guide on how to upload your book to Amazon KDP. No additional upgrade is required to download your work or follow the uploading instructions.
Help and Support Options:
We do provide multiple resources for support:
A comprehensive help documentation center
An online help ticket system (accessible through our website)
Email support (which is how you reached out for cancellation)
We do not offer phone support, but we strive to answer all submitted tickets and emails as quickly as possible. We’re transparent about our support channels on our website and in our documentation.
Again, we regret that we were unable to address your concerns before you canceled, but we hope this clarifies any misunderstandings.