Reply from BookFuelJan 6, 2017
Thank you for your review Candace. We take all feedback very seriously, and we appreciate you taking the time to write this review.
We'd like to address these concerns.
In terms of the time of production, we pride ourselves on doing quality work. We complete each step of the publishing process as quickly as possible, but we will never compromise speed for quality.
As far as the 30-45 days to receive royalty payment, we can understand your frustration. However, other providers (including directly from each distribution channel) take 60-90 days to pay out royalty checks, so this timeframe that we payout is among the quickest in the industry. But keep in mind, once anyone pays off their publishing package in full, they are more than welcome to run the distribution and uploads for their book manually and by themselves without our assistance. However, with this route, royalty payment will come to you less frequently and over a longer period of time between each payment.
Also, we can understand your frustration with regards to direct deposit. At this point in time, using PayPal or physical check is the best way to get these royalty payments to each author, and they are always sent out within a week of each sales report.
We hope this clears up any concern or confusion, and please don't hesitate to reach out to us directly if you have any questions!