BookvipReviews of bookvip.com

Customer service personnel is very rude and doesn't answer the questions properly. First I was told about some surcharges which the person couldn't explain. Then second person explained the surcharges... The second person brought up the fact that if my income is less than 50K and I'm younger than 30 I cannot use their promotional rates! But she told me I could go to the resort's webpage and reserve my stay there. Thanks for your permission person 2. I asked for a manager because I was questioning how they will be checking my income and other clearances. Well the manager told me same thing that they don't want just anyone using their promotion so I have to qualify first. When I asked again about how they will be checking my income she again said if I dont qualify their deal I can go and get it in another place. This got me really upset and this time I told her she shouldn't be telling me what to do, instead she should be able to just answer my question. The manager hang up the phone.... I think its unacceptable to have this kind of customer service manager and its a big scam not telling people aboht their qualifications on their web page! If I didn't call them I would never know they are such scammers!

Had a wonderful vacation experience with Bookvip. I would recommend this company to any family looking for an economical way to travel. Saved over $1200 US on booking with this company. Had to sit through a time share presentation but the people at the Sandos resort were amazing. I actually bought return visits at a great rate.

The staff at this resort was very attentive and treated every guest well. There are 7 pools and alot of other activities for your family to do on the resort.

With this travel agency we had the worst experience ever, they put a lot of conditions for you to travel and while you buy they never tell you all of them , they say you have 8 days to cancel but the trick is that they send you the hotel confirmation like a month after and there is when they send you the terms and conditions. We when in march 2016 to the Sandos Playa car hotel with BookVIP we got there like at 4 pm. My 1 year old baby was tired and hunger and crying because we were up since 3 am flying from Newark Nj. so we were to make the check in and they asked me for the credit card because we were asked to put 1.500.00 USD to attend the time share presentation >>>> why i don't know if what they do is that if you don't buy the keep your money or why do they need it for ..... so my husband gived the lady his card that was a credit or debit card. and they didn't accepted because they wanted just a major credit card. so we said ok can we give the money cash ??? noooo ..... can we give an other persons credit card ??? noooo ... so then receive this card the money is there .....NOOOO .. the last thing for that day after 2 hours at the phone with bookvip they said they will call us early in the morning the next day to see if they were to do any thing fo us. while all this my baby was crying of hunger and tired around 3 hours there at the lobby because no body gived me any solution.or at least a room so the baby can rest while we find any agreement. so then a guy Carlos from the Hotel talked to us and we asked for a room at least for that night he said yes but you will have to pay for it .. so we took it and the next day i had to call like around 1 pm to bookvip because no body ever called me from the agency like they said they would so i called Bookvip again to see if they where going to give us any solutions .. so again i said listen I'm far away with my family we paid 1.500.00 usd for this trip what can we do . the response was ...... if you don't have a mayor credit card you can't stay at the hotel !!!!!!!! ok so i said BUT I HAVE A DEBIT OR CREDIT ONE, HAVE THE MONEY CASH OR I CAN PUT MY AUNTS CREDIT CARD because she buy the trip for us with her credit card or ok then send us to an other one where i don't have this problem !!! NOOOOOO .......they said AGAIN !! so what happens with the money i paid already ?? sorry Mrs you lost it for not reading the terms and conditions, check out intermediately . so i had to take my kids and go out to the street with them in a foreign country trying to find a hotel but i never did because it was the spring brake week so it was all full and sleep at the beech with a baby of 1 year and my older son 13 for 4 nights .. can you imagine .......????????????????? and there only response where ...YOU LOST YOUR MONEY . WE ARE NOT HELPING YOU . BOOKVIP ITS A FRAUD DO NOT BUY ANY THING WITH THEM .

I am very impressed with your service! Exceptional communication and reassurance that all was in order. The hotel stay was wonderful--it was all that it was said to be.

If your not the type of person that can take a pressured sales pitch then this trip would not be for you. I have done several timeshares and I have seen all different sales tactics. I love to vacation and I want to vacation on the luxury side for very affordable price. The key is you don't have to buy anything unless you want to and they can't eat you. So on that note I personally would recommend booking with bookvip. Sincerely Kim & kyle porter Cincinnati ohio

Resort was amazing, beautiful surroundings. Amenities and luxuries were great, definitely recommend.

I was skeptical but the whole vacation went well. We did have to listen to a time share presentation which turned into three hours but it was worth it to save so much money on a vacation.