Boomerang Pet ID TagsReviews of boomerangtags.com

Reply from Boomerang Pet ID TagsSep 17, 2022

Good Day Bill! First I heard of it. The tag was mailed to the requested address on September 6th and has not been returned to us. It is our policy to refill any order that fails to arrive within 12 business days free of charge. A second tag will mail to the requested address on Monday and should be in your mail box the latter part of next week. Be on the lookout for a #10 envelope with a graphic of a dog and cat sitting on a boomerang printed on the face of it. Sincerely, Don

Reply from Boomerang Pet ID TagsJan 20, 2021

The tag for ALFIE was mailed to the requested address on 12/29/2020. Due to Covid the USPS is way behind and delivery times are sporadic. I am getting people whose orders we mailed during the first week of December stating that their order finally arrived. Your order is in the USPS system on its way to your mail box. If it has still not arrived by your mail of next Tuesday (01/26) advise and I will refill the order free of charge.

Reply from Boomerang Pet ID TagsDec 30, 2020

Your tag for LILY MAY was mailed to the requested address on December 10th. Due to Covid and high Christmas Mail volume mail delivery is very slow at present. The TrustPilot invitations are sent automatically 3 weeks after the order mails, during "norm" times that is adequate for an order to arrive, but these are not normal times. As they say, "we are all in this together." Advise if you want a refund or a refill of the order. Sincerely, Don

Reply from Boomerang Pet ID TagsJul 8, 2020

Always distressing to get a bad review. All I know is that your name is Rich. I do respond to all emails promptly. The mini size CollarTag can be installed on 1/2 wide collars, but, is the collar 1/2 inch wide? If you put the tag you received on top of the collar is the tag the same size as the collar is top to bottom? If so the collar is 5/8 wide. Please email me, [email protected] and I will address the problem. If you do email me and I don't respond promptly I am not, for some reason, receiving your emails. Sincerely, Don

Reply from Boomerang Pet ID TagsMay 17, 2020

RE: Let's be truthful: This is a "cut and paste" from my email to this customer after she told me her stainless steel tag had "broken." "...No one can produce anything that is subject to friction that won't wear out in time. I would be happy to make you a free CollarTag™ so you can experience how superior they are to traditional hanging tags. I just need you to reply with the type of collar and width of it." In our defense: Stainless steel tags do not "break." The hole in the tag wore through. All traditional hanging tags will wear out in time, how long they last depends on how much fiction the dog subjects the tag to. Many of my traditional hanging tag customers say their tag lasted for the life of their pet, I do all I can to make all the tags I produce as durable as it is possible to make them. As for the claim I refused to replace tag, not true. I offered to replace it free of charge with one of my CollarTags.™ I do guarantee my CollarTags™ to last the life of the pet they are purchased for. Laura refused the offer of a free CollarTag™, so, potentially, in 2.5 years I would be required to make her a third tag free of charge... Also, after 2.5 years the tag that wore out cost her 35 cents a month...