BoostmyskinReviews of boostmyskin.com

Reply from BoostmyskinJun 11, 2026

Hi Isabel, Thank you for your review. According to USPS tracking information, your package could not be delivered because a signature was required and no authorized recipient was available to receive it. The package is currently being returned to us. Tracking details show: May 27, 2026, 12:55 PM – Notice Left (No Authorized Recipient Available), Nashville, TN 37211 June 1, 2026 – USPS sent a reminder to schedule redelivery of the item Based on the tracking history, the delivery issue occurred after the package was shipped, and we fulfilled the order in a timely manner. We value your business and would appreciate the opportunity to make things right. Once the package is returned to us, we would be happy to discuss available options and work toward a satisfactory resolution. If you feel the review may not accurately reflect your experience with our service, we would be grateful if you would consider updating it. We hope to have another chance to earn your business. Thank you for your time, and please let us know if you have any questions.

Reply from BoostmyskinFeb 12, 2026

Thank you for sharing your feedback. We require a signature on most orders to help ensure packages are delivered securely and received by the correct customer. This is especially important for addresses that include apartment, suite, lot, or similar details, where misdelivery can occur. Many customers appreciate this added security, which we provide at no additional cost. We’re sorry this caused a delay in your delivery—this was not our intention. We appreciate your feedback and will work to make this policy clearer moving forward.

Reply from BoostmyskinNov 11, 2025

hank you for leaving us a review. We have reviewed the ten most recent orders you placed, and our records show that all of them were successfully delivered. Additionally, we checked our email correspondence and did not find any previous messages from you regarding an issue with any of your orders. It’s possible that this review may have been intended for a different store. Could you please verify this? If there is any issue related to your order with us, please don’t hesitate to contact us directly at [email protected] — we’ll be happy to assist you promptly.

Reply from BoostmyskinNov 9, 2025

Hi Bri, Thank you for taking the time to leave a review. We appreciate your feedback on the product itself. Please note that Trustpilot is primarily a platform for sharing experiences about our service, delivery, and overall customer support. If you’d like to discuss the product in more detail or need assistance, our team would be happy to help — please reach out to us directly at [email protected]. Thank you, Koderm

Reply from BoostmyskinAug 10, 2025

Thank you for your feedback. At Boost My Skin, we take all customer input seriously, as it helps us grow. However, in this case, we believe the customer attempted to obtain a refund through pressure rather than a valid concern. The customer initially claimed the Maxy Fill product was “fake” based on information from a third-party European website. We explained that all our products are sourced directly from manufacturers or authorized distributors and are 100% authentic. The customer then requested a prepaid return label. We politely informed her that, per our policy, return shipping is not covered, but she was welcome to return any unopened item for a full refund. Later, the customer reported using the product and requested a 20% refund due to consistency issues. Her message stated: "I used it, and it was more watery than usual, and 20 percent of the product was stuck in the bottle. I could not get that out. I hope everything will be fine. If you could issue a partial refund, I would appreciate it. Thanks." We reminded her that we do not accept returns on opened or used products, though unopened items could still be returned. Despite this, the customer left a 1-star review, again claiming the product was fake. To address this, we contacted our official supplier, Quiver Medic, and included the customer in the email. Their response stated: "This is Azamat, Sales Manager at Quiver Medic. We confirm that the products shown in the provided photos are original, and the attached invoice was issued by our company. For additional verification, the client can check the authenticity of the product by scanning the blue code on the product box. Instructions on Instagram page @quivermedic_cis." We then followed up with the customer twice over several days requesting an updated review in light of the verified facts. Unfortunately, we received no response. We strive to be fair and transparent with all our customers. If the product were truly believed to be fake, it should not have been used. Instead, it was used, and then a partial refund was requested—something we cannot support under our return policy. We welcome honest feedback but cannot support attempts to manipulate outcomes through threats. At Boost My Skin, we remain committed to integrity and customer care. Thank you again.

Reply from BoostmyskinJan 15, 2025

We sincerely apologize for any inconvenience caused with your order. After reviewing our records, we could not find any prior communication with you. If you have reached out to us, please kindly provide the details, and we will address your concern promptly. Additionally, we would like to clarify that you have ordered and paid for 1 vial only. If there are any discrepancies or issues with your order, please let us know, and we will do our best to resolve them. Thank you for your understanding, and we look forward to assisting you further.

Reply from BoostmyskinDec 12, 2024

Dear Customer, We sincerely apologize for the inconvenience you’ve experienced with your order. Please reach out to us at [email protected] and provide your order number. We are committed to resolving the issue and ensuring your satisfaction. Thank you for your understanding, and we look forward to assisting you!

Reply from BoostmyskinOct 14, 2024

Dear Customer, This seems to be a repeat of the previous review which we replied previously as below: Thank you for your feedback. We sincerely apologize for any inconvenience and understand your frustration. Ensuring every order is accurate is our priority, and we appreciate your patience as we work to improve our processes. 1. Our system shows that a refund was issued for the order you did not receive, and you have confirmed receipt of the second order. 2. Regarding the product’s expiration: As mentioned in our previous email, the product you received has a manufacturer date, with a two-year shelf life. It is not expired and has at least 12 months of shelf life remaining.