Virale B.
A LOSS OF MONEY AND TIME
It was a very bad experience: I run a small business as a 26 years old entrepreneur , I dedided to go live on Kickstarter and needed a "professional" company to help me reaching my goal. Initially it was 100k, they suggested me to fix 50k as Kickstarter goal, and our internal goal was 100k! They kept telling me it was so easy for them to reach it, they were super convinced and interested about my project. I signed a contract and paid 4000€ before starting, they promised me a free re-launch of the campaign in case of failure of the campaign. The first time we reached 21k, so it was the first failure. From that point thei interest was always lower, as they already know there was no chance, and they already kept their fee. In the second launch I asked to make some good change (since it should be their fiels, so they should know what works and what doesn't) but they feedback were always so superficial. Giovanni, the manager, always reply late with overly complex and unclear reponses. I WOULDN'T SUGGEST ANYONE this company, YOU LOSE MONEY (4000€ IN MY CASE) AND TIME (4 months).
Reply from BoostYourCampaignApr 8, 2025
We appreciate your feedback, even though we respectfully disagree with the way events have been portrayed. First, we not only offered but delivered a full re-launch at no extra cost. In addition to fulfilling all agreed services, we also covered the cost of a complete redesign of your campaign page—something that was not included in your package. Second, communication was consistent and proactive. We have 248 messages exchanged, demonstrating a high level of responsiveness and collaboration on our part throughout the process. Third, it's important to acknowledge that product quality and fulfillment issues began surfacing early in the campaign, with public comments and online reviews highlighting customer dissatisfaction. One of the more diplomatic reviews states: “Virale Streetwear is horrible. Low quality clothing line, and they do not ship when you pay them… The print is horrible. The quality is terrible…” Such reviews understandably affect campaign performance, especially when early backers share concerns publicly. Fourth, our colleague wrote to you directly: “We need to change two things: 1. the designs offered in the collection and 2. lower the prices. The prices are perceived too high by potential backers.” Your reply at the time: “We cannot change the collection offered or lower the prices.” Two weeks later—after launch—you asked to lower the prices, but by then it was too late to restructure the campaign mechanics effectively. We've launched over 5,000 products since 2010, helping raise over $500M for our clients. We currently manage 4 new campaigns each week with a team of 30+, and we take great pride in the results we deliver. If we operated in the way your review suggests, our reputation—and our business—in the market since 2010-would not have survived, let alone grown to be one of the leading crowdfunding agencies in the U.S. and Europe. We’re always open to constructive feedback and solutions, and we remain available should you wish to move forward in a more productive direction.