Boscov'sReviews of boscovs.com

If I could give less thank one star I would! I have been calling to get a return label for over 60 days and and now am hanging up after being left on hold for over 3 HOURS! The operator/receptionist will do nothing to help you. We will see if they keep this up until you can return it due to their 90 day return policy.

Placed an order on December 10. Haven't received confirmation and nothing will pull up when I enter my email address and password. Therefore, I attempted to contact customer service. Waited on hold for an hour only to be hung up on. Tried the live chat and was 10th in line. System disconnected. I tried to get back in and it came up with a "Sorry we missed you," response. Therefore, I tried to email. I received an email stating that they will take 7 days to get back to me. I understand they are busy, but this is absolutely terrible customer service.

TRIED To cancel order right from the beginning and was told it could not be done received the two items one of them is bent and ruined because whoever packed it shoved it so hard they broke the Barbie case that Looks like dollar store garbage and I paid $1599 for plus $10 shipping for something that’s going to go in the garbage and it’s completely useless and I have to buy somewhere else now!!! these people do not return phone calls they use the pandemic as a poor excuse I deal with other companies that do not pull this garbage land any email I get is a generated computer one the only rep I dealt with is not addressing my problem it is not understanding what is going on this is their way of not dealing with returns it’s wrong that I have to pay for their mistake avoid this company at all cost they are horrible to deal with and you will be wasting your time and very valuable money!!!!

The customer service is a nightmare!!!! Bought two sets of sheets on line and only received one!! I have been trying for two days to talk to someone! This is the worst customer service I have ever experienced! Sorry but you lost a customer!

I bought a electric recliner that listed for $1600.00 on sale for $1100.00. They delivered the recliner and I noticed the sewing on the headrest section was way off center. Delivery men saw it also. They ordered another top section and it also was off center. They offered to refund $200.00 if I kept it, so I did. So I paid a total of $900.00 for a very uncomfortable recliner. The recliner is very cheaply made with thin foam rubber and the back section after only 9 months is flatten out to the point of not giving you a comfortable feeling when you sit in it. I almost feel like throwing the pc of junk out for the garbage man. I have a new one on order from La-z-boy. Don't buy their junk believe me.

I ordered a resin Harvest Pilgram Couple from Boscov's online store. I opened the package and looked in to see the head of the man broken off with very little packaging around the figurine. It had very little chance of surviving the trip with the packaging used. I thought no problem, I will return it for a new one. Boscov's policy on damaged items is that you pay the return shipping. The cost of the shipping will be more than the the figurine if I return it and I have no guarantee they will do a good job of packaging. I decided to superglue the head back on and call it good. I love the product but not the service.

Do not order by phone or online from this company. Take the float of YOUR MONEY FOR 10 OR MORE DAYS and do not deliver what you paid for . A disgusting and non customer service oriented experience.

Mailed my bill in plenty of time and my next bill had a late charge on it. $28 for a $33 bill. Had mailed it in weeks early and when I called the girl said that due to the USPS stuff was being tied up in the mail giving them and excuse to bill everybody for late charges. Finally got it cleared but it cost me at least 30 min. on the phone. The bill was covered in little blurbs about joining in the fight against covid-19 too. What a joke Last nickel I spend in that place. ridiculous