BoulderbarksReviews of boulderbarks.com

Reply from BoulderbarksAug 7, 2026

Thank you so much, Alexandra! We're thrilled you're happy with your order. Your support means the world to us — enjoy!

Reply from BoulderbarksAug 7, 2026

This made our day, Charlotte — thank you! So glad ordering was easy and everything arrived quickly and in great shape. We appreciate you!

Reply from BoulderbarksAug 7, 2026

Thank you, Kimberly! We love that it fits your tiny Yorkie just right — the little ones can be so tricky to size for. Give them a snuggle from us!

Reply from BoulderbarksAug 7, 2026

Thank you so much, Tiffany! Cute, quick to arrive, and durable is exactly what we aim for. So glad you're loving the collar!

Reply from BoulderbarksJul 15, 2026

Hi Kendall, I’m happy to help clarify the refund process. Because your purchase was financed through Affirm, we’re unable to issue the refund directly to your card. Instead, we process the refund back to Affirm, and they handle returning the funds to you according to the terms of your financing agreement. We processed your refund promptly after you requested to cancel your order. If you haven’t seen the refund yet, I recommend reaching out to Affirm’s customer support, as they’ll be able to provide the most up-to-date information on the status of your refund. For any future questions or concerns, we kindly ask that you contact our office rather than my personal cell phone. My personal number isn’t monitored for customer support, so reaching out through our office ensures your message is seen promptly and that we can assist you as quickly as possible. We’re truly sorry your experience with us wasn’t what we strive for. We completely understand how frustrating our production delays have been, and we appreciate your patience. We hope that once we’re fully caught up and shipping consistently, you’ll consider BoulderBarks again when you’re looking for a crate for your pup. Thank you, and we wish you and your pup all the best.

Reply from BoulderbarksJul 15, 2026

Thank you so much for taking the time to share your experience. It truly means a lot to us. We’re so happy to hear that your pup is comfortable in the crate and that it’s become a beautiful addition to your home. We know the wait was longer than anyone wanted, and we’re incredibly grateful for your patience and understanding while we worked through major changes in our manufacturing. Thank you as well for your honest feedback about communication. We’re continually improving our systems and processes to make it easier for customers to reach us and receive timely updates. We sincerely appreciate your support and are honored you chose BoulderBarks for your pup. We hope you both enjoy your crate for many years to come!

Reply from BoulderbarksAug 7, 2026

Thank you, Marsha! You've got a great eye — we're proud to carry Worthy Dog, and we're so glad it turned out just perfect for you.