Average
Based on 20 reviews
Bounce Curl3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Feed your curls with products designed specifically for your hair type. Wavy, Curly, & Kinky curls solutions are made simple with Bounce Curl.
Bounce Curl (bouncecurl.com) has 20 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
20 approved reviews, newest moderated first
HM
I purchased one of the edgelift brushes and paid for expedited shipping so it would arrive before a trip I was taking. I never received the brush, I never got a tracking number, and I never heard back from customer service when I reached out. Total thievery.
Rhonda M.
I placed my order#A3131368425 in 7/30/26 and still haven’t received it!? I was so excited to try these products, I spent over $200 and now I’m very disappointed! I’ve messaged them through some form on their site, sent an email, and tried messaging through Facebook but that message never goes through. They started to ship with Amazon Shipping where it still says on the Shop app that they are “waiting for details”! Amazon Shipping says the “package” was lost in transit to them!? I thought this was a legitimate company but I’ve now seen huge issues with shipping online on various review sites! I was so looking forward to these products making a difference in my curly hair now I don’t know what to do!? It should have been a red flag to me that there is no phone number to speak to a human with any issues!! Nit sure how they can continue to be in business with such a lack of customer service!! Update: I replied to the message from their company below and it’s the same email that I’ve mailed before. I included the order number in my original review which they could have looked up and gotten proactive about reaching out and helping me! So far after another email, NOTHING!!! How can they stay in business like this and work along side other businesses. Doesn’t that hurt businesses by association? BEWARE!!!! This is a horrible company to try and order from not to mention I’m out over $200!! DO NOT ORDER FROM BOUNCE CURL!!!!
Reply from Bounce CurlAug 14, 2026
Hi there, we’re truly sorry to hear about your experience and completely understand your frustration, especially after looking forward to receiving your order. We’d really like the opportunity to look into this and get it resolved for you. We’re unable to locate any emails or messages from you regarding this order, so please reach out to us directly at [email protected] with your order number, and our team will be happy to look into the shipment and help get this sorted out. We apologize again for the inconvenience and hope to hear from you soon so we can make this right.
Joise
I love this brand! They are the best for my curls and the products are so good. I recommend them to everyone I can. Thank you for amazing products!
Enza R.
I left a 2-star review in July 2025, and I just saw that I received a notification from Trustpilot in Feb 2026 that the company flagged my review for "containing defamatory content". For a simple review! Is this their way of actively trying to get bad reviews taken down? Trustpilot reviewed and found nothing defamatory. If this is the way they treat their customers, I would not recommend this company to anyone. The brushes are not good anyways -- my daughter stopped using them after a few weeks -- complete waste of money.
Reply from Bounce CurlMar 23, 2026
Hi there, thank you for taking the time to share this. We’re truly sorry for the frustration and concern this situation has caused. We want to assure you that, to our knowledge, we did not flag your review. We take transparency and integrity very seriously, and we genuinely value all customer feedback, both positive and critical, as it helps us continue to improve. It’s never our intention to remove or suppress honest experiences. That said, we understand how receiving a notification like this could feel concerning, and we’d really appreciate the opportunity to look into it further. We’d like to gain clarity on what may have occurred and ensure everything is being handled appropriately on all sides. Please reach out to our team at [email protected] with any details you received from Trustpilot (such as the notification or case reference). This will allow us to investigate thoroughly and provide you with a more informed response. We truly value your feedback and your experience, and we’re here to support you. Thank you again for bringing this to our attention.
Marcie W.
I had an issue with an order and customer service was quick to resolve. I do enjoy these products and will continue to purchase in the future.
Reply from Bounce CurlFeb 4, 2026
Thank you for sharing your experience — I understand how frustrating this situation feels, and I’m sorry for the confusion. I’d like to clarify a few things on our end. The Moisture Kit was the item that was selected and completed at checkout. While the cart does not automatically add products, we understand how easy it can be to move quickly through checkout and select the wrong option. When you first contacted us, our team responded and followed up by email to help you and explained. Unfortunately, we did not receive a reply at that time. That said, our intention has always been to help. We did reach out to guide you toward the correct product, and we’re still happy to assist you in moving forward. Please reply to our email so we can review the best option available for you. Thank you for your understanding, and we look forward to resolving this with you.
BB
I wish I had read these delivery reviews before ordering. The first time I ordered through the original Bounce Curl brush through a German Company. I was so happy with the brush that I wanted to order another two brushes for other members of my family. Since the "Bounce Curl" website was offering to contribute to cancer, I even ordered the pink brushes to support this fund. BUT... There is no cheap option for delivery to Europe. Delivery costs almost as much as the brush! I STILL decided to order... BUT... The date of delivery was changed twice. I then got notification that I needed to be HOME to SIGN for the package! I waivered that on the DHL website... BUT... The package still could not be delivered because now I have to BE HOME to PAY as much as delivery AGAIN for IMPORT DUTY! This makes a total of just over €100 for 2 hair brushes! THAT is TOO much! According to DHL, if I am not home to pay the DUTY, the product will be sent back to the USA. According to Bounce Curl's AI "Customer Service" -I will have to ASK to return it and PAY the cost of RETURNING the package as well. ALSO NONE of the SHIPPING costs will be refunded. I really wanted to support the company that invented such a good brush, but it seems they do not want to sell it outside the USA.
Reply from Bounce CurlOct 27, 2025
Hi there! We’re so sorry to hear about your experience and the confusion caused by our automated response. Please share your order number so we can look into this right away and contact you directly to help resolve it. 💛
Jeremy P.
The product sounds great on the website. Lots of great reviews and backed by nationally recognized brands. Unfortunately, I ordered the product on June 6 and it never shipped. Demanding a full refund.
Reply from Bounce CurlOct 27, 2025
Hi there! We’re so sorry to hear about this experience. Please share your order number so we can look into it and make things right for you right away.
HM
Paid high shipping fees to my country and the item was sent and I was following the tracking and could see it never got out of the USA. The next thing I know, I have been refunded the item but NOT the £18 shipping. Absolutely robbery! It says in the T&Cs that they do not refund the postage on returns the customer chooses, or if there is an error on the customer's side, such as they were too late to go collect a parcel held, or they had given an injured credit address. Nothing is my fault, my address was correct, and I didnt want a refund - I wanted the item I purchased. In this situation the mistake is with the company and their countries postal issues. This is NOT something the customer should be financially penalised for and the customer service around this is disgusting to expect the consumer to stomach the loss of a large chunk of money for things out of their control and with nothing to show for what they spent. No apologies, no explanation and disingenuous T&Cs. If the T&C had mentioned it was a risk fir internationally shipping and if the parcel doesnt get out of the US at all, then sorry you would lose the £18 postage, then I NEVER would have made a gamble and bought anything from you. Disgusted by it.
Reply from Bounce CurlJul 14, 2025
Thank you for reaching out to us and expressing your concerns regarding your recent order. I understand how frustrating it can be to encounter issues with shipping, especially when you have invested both time and money into your purchase. After reviewing your case, I must clarify that the situation arose due to an error in the name provided during the order process. We rely on the accuracy of the information submitted by our customers to ensure that items are shipped correctly and delivered in a timely manner. Unfortunately, discrepancies in this information can lead to complications that are beyond our control. I sincerely apologize for any misunderstanding regarding our Terms and Conditions. However, I appreciate your feedback and acknowledge that the clarity of our policies could be improved. We are continuously working to enhance our communication and provide transparent information.
