BoxReviews of box.com

BOX .SÃO UMA FRAUDE. SÓ VEM MATERIAL SEM SER INFORMATICO ( AO CONTRARIO DO QUE DIZEM ! ) PAGUEI 65€ POR MATERIAL DIVERSO ELETRÔNICO. RECEBI CONCO PLACAS FINAS DE ESFEROVITE(?) ,UM SACO DE PLASTICO QUE NAO SEI PARA K SERVE,UMA PEÇA RASCA DE PLÁSTICO,SEGUNDO ELES, É PARA EVITAR RESSONAR ( ALDRA ) E FINALMENTE UM FRASCO DE GEL DE BANHO DE UM LITRO K CHEIRA MUITO MAL E NÃO SEI SE NÃO ESTARÁ FORA DO PRAZO. FUI ENGANADO EM 65,00€ VISTO O QUE RECEBI SE VALER 2 A 4€ JÁ É MUITO. NEM UMA PEÇA INFORMATICA TAL COMO MENCIONAVAM K ERA TUDO INFORMATICO OU ELETRONICO! SÃO UMA FRAUDE E DAS GRANDES...

Strict limits on file sizes. Tries to force users to upgrade unnecessarily by showing a full screen ad for paid plans with a tiny grey-on-white cross on the corner.

I have never encountered such a frustrating, infuriating, and utterly unprofessional service in my life! Box File Service auto-renewed my subscription without my consent, and I was charged a day before I even realized what had happened. As soon as I discovered the charge, I immediately reached out to their support team to explain that I no longer wanted the service and asked for a refund. You would think that a company would at least try to make things right, but no — instead, they hid behind their Terms and Conditions like a shield to justify their blatant disregard for customer satisfaction. Their response was not only dismissive but completely unhelpful. They refused to refund me, citing some obscure clause in their “ToC,” as though it somehow absolves them of any responsibility for poor business practices and their failure to inform customers about auto-renewals. It’s clear that Box doesn’t care about customer loyalty or providing fair service. They trap you with auto-renewals that you don’t authorize and then hide behind arbitrary terms to avoid fixing the situation when things go wrong. This is nothing short of a scam. They’re not transparent, not accommodating, and not ethical. The lack of basic customer care is staggering. I’ve had far better experiences with free services than with this so-called “premium” provider. I’m absolutely disgusted and will NEVER use Box again. I would encourage everyone to avoid them at all costs. There are plenty of other file services that value their customers and don’t play these shady, underhanded games. Stay far away from Box File Service. You’ve been warned.

UPDATE 11.2.25: I so wish I could add attachments to my review as evidence (which I do have). It would prove this company is a scam, by their own admission. They came back to me yesterday saying 'correct, there is no auto-renew feature that YOU can turn off. Only we can do that - because it is not visible to customers.' What the hell! Only this company can control the auto-renew payment???? That's as dodgy as it comes. Then they promised me they would escalate to management and ask for a "special favour" to get me my refund for the current term I was fraudulently deducted. "No promises" management would agree to it, but they would "try on my behalf". On this, I sent them back a blunt email pointing out I have now escalated their scam to my bank, consumer protection, Choice Magazine, and ACCC, and sent those authorities screenshot evidence of my experience with their website, along with the link to the 500+ negative reviews on here about their scam billing practices. NOT SURPRISINGLY, this morning I wake up to an email from Box.com saying 'lucky you - management has agreed to your refund and it has now been processed, AND, I have now canceled the account on your behalf'. People - that this company controls auto-renew payments (not the customer), and the customer cannot cancel the account (only this company can), is a scam. AVOID THIS COMPANY AT ALL COSTS. ***** 10.2.25 It set my account to auto-renew without my consent. When I requested a refund it, it sent me a back a T&Cs saying I needed to alert them min. 3 days before the renewal date, otherwise I'm locked in for the full next term (another year) - no refund due to their T&Cs. In their reply, they say they have 'done me a favour' and set my account to deactivate on 5 February 2026 so I won't be charged in an auto-renewal for another term. >> To avoid further charges, here's what I did, I set your account to deactivate at the end of your term, February 5, 2026. Rest assured that no further charges will be incurred after that. Please remove any content you wish to keep as your files will be deleted. So I logged in today to check my account settings to verify this 'cancellation' and there's NOTHING on the account page that shows me the account has been set to deactivate on 5 February 2026. In fact, there's NO LINK and NO POSSIBILITY to even turn OFF auto-renew. The option simply does not exist - ANYWHERE. The only option available is to cancel the account - so I did that today -- only for it to tell me >> 'There was an error cancelling your account. Please try again later'. What the hell??????? It's 2025 people - how are companies still legitimately allowed to be in business with over 500 one-star ratings, almost exclusively about scamming/ dodgy billing practices from THIS COMPANY. I did NOT auto-renew my account! I'm on the hook for AUD$168 for a shit product. And now I can't even cancel my account! This is a dodgy as shit company. It needs to be shut down.

Whilst a relatively good system, their customer service is woeful and their subscription a complete scam. If you pay in advance for a year any other company would treat you better than monthly subscription. Yet these clowns don’t. Try to increase your seats and they will fall all over themselves to do so - charging you a proportionate balance of the residual term. Fair enough. Yet try to reduce the number of seats and they quote contractual terms and say no refund possible. Total scam

If I could give Mika from Box Customer service 0 stars I would. Still locked out of my box account. The company I am an independent contractor for is a premium account holder, but apparently that means squat when it comes to getting one of their contractors logged back in. Further, I've sent them every piece of documentation they ask and then they need something else. Or it's... Well we can't use that. Send this instead. It's been a full week and all I need is for them to send me the damn QR code or take 2FA off so I can log back in. Short of mailing them my goddamn DNA, I don't know what more I can do to prove the account I have been locked out of is mine. Oh, and even better. Mika only deems me worthy of one email a day to try and get this issue resolved. What a dumpster fire of a company.

This initially was a good product for our small company. However, we grew fast so I as CEO wanted to hand off the Admin duties to my executive assistant. After multiple emails over several days, (where my question was not answered, just a set of guidelines which I already told them I’d tried) the “customer success” team sent the most convoluted, enormously complicated instructions which none of us can figure out. In effect, my @me. iOS email is ok but none of my company gmails can be used to create a co-admin account. That’s all we have, and anyone knows that @me email is specific to my own computer. I can’t “add” a remote worker to that. If you could speak with a real person it may help but we are not renewing our subscription, it’s been a complete waste of our time. They need a team there called “customer failure” to help keep good clients from jumping ship.

Scam. I used a QR code app for something and accidentally clicked on the advertisement without realising it. I clicked on paying 0.01 and accepted without any indication that I had just agreed to an incredibly expensive abonnement.