Bad
Based on 289 reviews
Box1.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box helps growing businesses manage and get more value from their content on one secure AI-powered platform. Combining file sharing, document management, workflow automation, e-signature, and AI tools in one place, Box empowers teams to reduce tool sprawl and improve visibility across all their files. Organizations use Box for secure internal and external collaboration, knowledge management, contract lifecycle management, onboarding, controlled documents, and audit-ready archiving. For teams adopting AI, Box is designed to connect AI to business content with permissions, governance, and auditability in one file system. The platform also supports compliance and security needs with features such as access controls, retention, classification, and protections for regulated environments, including support for requirements such as HIPAA and FINRA.
Box (box.com) has 289 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
289 approved reviews, newest moderated first
Lucas Hillmann H.
2FA feature is not standard in the "small" offerings, administrator features especially around security is bad, not working, and often not in the "new design" but only in the old, if at all. Can't recommend, use Dropbox or nextcloud instead!
Pedro P.
If you have box account, please do a backup in other iCloud service. I used my personal email for 25 years, I used my credit card to pay it, but the invoice I put in my and wife company. There was a divorce, she staid in the company, I got out and since then I can not access my box.com account with my personal email. Can you believe it? If it was my company email, ok, but my personal email?
customer
Box terms and contract are designed to collect money without providing a service. Their cancellation process is not clear, or available and it requires you to login to their online portal and is not available on their app so BE WARNED. Auto renewal of a service is only good when the service is actually provided. Their customer service team are not providing a service nor are they empowered to do the right thing. I will never use their product again. Other cloud service storage companies have a unique opportunity to demonstrate the right way of doing things!
Andy B.
Our company recently faced a significant setback after transitioning from Dropbox to Box.com for cloud storage services. We were enticed by Box.com's offering of "unlimited" storage, a necessity for our business as Dropbox discontinued their unlimited plans. We had a massive 80 TB of data to migrate, and Box.com seemed like a promising alternative. We paid a considerable sum upfront, trusting their commitment to providing unlimited storage. The initial phase went smoothly, using their Box Shuttle service to transfer our data. However, only 3 TB into our 80 TB migration, we hit an unexpected roadblock. To our dismay, we received email notifications informing us that we were exceeding their "fair usage policy." This was baffling as our activities were solely focused on migrating data from Dropbox, without any other uploads or downloads. Despite this, Box.com abruptly locked us out of our account. Seeking support, we reached out to both their billing team and general customer service, but the assistance we received was far from helpful. There was a stark lack of consideration for our situation—a straightforward data migration exceeding their undisclosed limits. Adding to our frustration, Box.com offered only a partial refund. This felt like a slap in the face, considering the disruption caused to our operations and the trust we had placed in their service. The support provided was inadequate and dismissive, failing to address our legitimate concerns over a significant data migration. We are now left in a precarious position, with a substantial portion of our data inaccessible and financial losses due to the incomplete refund. This experience has been a cautionary tale about the pitfalls of cloud storage services that promise unlimited storage but fail to deliver when it truly matters. Our advice to others considering Box.com: Be wary and think twice. The lure of unlimited storage might not be as straightforward as it appears.
Grégory
Our company subscribed to the cloud services of Box.com approximately three months ago, lured in by the promise of unlimited storage. The promotional page was enticing and instilled confidence. No limits were mentioned; everything appeared (almost too) perfect. We prepaid a substantial sum of €1134 for three user accounts (1 year). The registration process was quick and straightforward, and the customer service was responsive and friendly, giving us a positive impression. Troubles began about a month later when we received an email notification stating that we were exceeding the allowed bandwidth usage under their "fair usage policy." Simultaneously, all transfers were blocked, crippling our operations. We reached out to seek clarification, but received no response. It was only by researching various forums that we discovered Box.com had imposed "limits," which were never mentioned during our signup. A limit of 1 TB of bandwidth per month, which was absurd, considering we needed to migrate over 120 TB of data, would have taken over 10 years at that rate. Despite reducing our usage and instructing our users to do the same, it remained impossible to determine the consumed bandwidth since their monitoring tool consistently displayed a value of... 0! The following month, we received the same email, once again indicating we had exceeded our quota, leading to another transfer block lasting several days. Using their service had become a nightmare. Such measures represent a significant loss of productivity for any business. This was followed by an email informing us of the complete suspension of our account WITH IMMEDIATE DELETION OF OUR DATA! Interactions with customer service were bizarre. We requested access to our data because some collaborators had uploaded files they no longer possessed – the response was negative and disdainful. They offered a partial refund, which is entirely unacceptable, given that we would never have subscribed to this service had we known it was such a scam. Months wasted, money lost, hours of work gone, and an incomplete refund. It's almost as if we should be seeking compensation from them for being misled by their deceptive marketing! We won't stop here, and we will report Box.com to our local fraud enforcement agency because what these people are doing can only be described as clear-cut fraud. If you care even the slightest bit about your data and your money, RUN AWAY!
Samuel S.
O Box oferece um serviço que se diz ilimitado, porém após contratar, com poucos TB de conteúdo enviados, eles começam a te limitar drasticamente, e se você continuar a colocar conteúdo, eles cancelam sua conta, e deletam seus dados. Não caiam nessa.
Michael
Ich habe ein Abo abgeschlossen und dies geschäftlich genutzt. Auf einmal und ohne Ankündigung löscht box.com den Account weil zuviel Speicherplatz genutzt wurde (~20 TB RAW-Videos). Bei einem unlimitierten(!) Speicherplatz. Was aber noch dramatischer ist: Box.com sollte bis zum Aufbau einer eigenen Speicherlösung den Bedarf überbrücken und später als Backup dienen. Allerdings heißt das, es gab zu dem Zeitpunkt kein Backup und box.com erlaubt und ermöglicht es nicht an die Daten zu kommen. Laut Box werden diese einfach gelöscht!
ERNESTO
ESPACIO ILIMITADO (creo que verdadero ya que cargué más de 40 Tb sin problemas en poco más de 1 mes) El asunto comenzó a los 20 días cuando recibo una advertencia por uso excesivo de tráfico, entonces yo en lugar de subir 10 archivos por vez bajar a 5 para que sistema perdone mi velocidad. A los 15 días recibir segunda advertencia por reincidencia en uso excesivo de tráfico y entonces fue ahí descubrí que Box.com tiene una limitación de 1 Tb de tráfico para compartir mensual en su política de uso justo y trafico ilimitado su aplicación de box drive lo cual es mentira porque me estaba notificando. Pasada esta notificación mis alarmas se activaron y tome la decisión de revertir mis subidas y empezar a bajar todo mi material de vuelta a mi nube actual. Pasan otros 15 días y recibir tercer aviso, pero esta vez con penalización de bloqueo para subir archivos. Igual este tercer aviso no importar, yo ya no subir archivos, yo solo bajar archivos. De esto pasar 2 meses y entonces yo no terminar de bajar completamente archivos y yo pagar suscripción aun con bloqueo de subir archivos. Yo terminar de bajar todo lo subido a nube box.com día 6 de mes 3. Dia 12 de mes 3 yo recibir 4to aviso con decisión de cerrar mi cuenta por faltas a uso justo (JAJAJAJA) Box.com reintegrar parte de dinero pagado. Yo no recomendar box.com Yo llegar a tener miedo de perder mis archivos. Como una empresa vender espacio ilimitado y tener restricciones de uso justo en aplicación box drive, yo no comprender, pero yo no querer saber nunca mas de box.com Yo nunca recibir mensaje de ISP… eyyy porque usar tantos Tb de trafico Yo nunca recibir aviso de nube actual. Eyyy porque descargar tantos tb para transferir a box de kk o porque subir después tantos tb de box de kk. Nunca en vida recibir mensajes estúpidos de nubes, solo Box.com ser campeón! Campeon lloron! Ahhh ahhh uso justo, uso justo!
