Sharon
Products ineligible for return
Products came in a timely manner but did not fit. Insert sheet indicated products could be returned. Turns out they were not eligible for return, so why the sheet was inserted is puzzling at best. I think an ineligibility for return statement should pop up as a warning prior to finalizing purchase.
Reply from BraceAbilityDec 12, 2025
Thank you for your feedback, and we apologize that the brace didn’t fit the first time. I’ve sent you a separate email so we can assist you further and discuss possible solutions.



