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BraceLab Reviews | Read Customer Reviews of bracelab.com

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Health & Medical
Health Equipment
BraceLab

BraceLabReviews of bracelab.com

Health Equipment
2609 Atlantic Avenue, Raleigh, North Carolina

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4.7

Excellent

Based on 3,636 reviews

BraceLab4.7

Reviews3,636 About Contact

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Rating breakdown

5 star83%
4 star9%
3 star4%
2 star2%
1 star3%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About BraceLab

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.

BraceLab (bracelab.com) has 3,636 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: bracelab.com
Website: bracelab.com
Category: Health Equipment
Location: Raleigh, North Carolina
Listed on Folks Told: 2026

Contact & location

(888) 235-8221
bracelab.com
support@bracelab.com
2609 Atlantic AvenueRaleigh, NC 27604

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 91% of reviews.
Most recent review: June 2026.

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BraceLab reviews

3,636 approved reviews, newest moderated first

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Michael Z.
Jul 7, 2023
Very smooth
Very smooth, ordering experience, Elly was very patient and kind
Reply from BraceLabJul 7, 2023
Thank you for your feedback, Michael. I am glad that I could be of help to you and hope you enjoy your brace!
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George K.
Jul 7, 2023
Very kind
Very kind, informative and accessible representatives guided my selection, sizing and fitting prior to and after receipt of purchase. Thanks Again All!
Reply from BraceLabJul 7, 2023
Thank you for your feedback, George. We are proud to be your partners in embracing your functional freedom!
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David B.
Jul 7, 2023
Size was a bit small
If you are a 10, order the larger size. Great stability, but can't wear it for very long.
Reply from BraceLabJul 7, 2023
David, thank you for your review and feedback. We are sorry to hear that the Ankle Brace 8 is causing discomfort, please do not hesitate to reach out to our support team for help.
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Jessica
Jul 7, 2023
Very satisfied
Ordering was easy, arrived on time. The product itself works as advertised. Very satisfied.
Reply from BraceLabJul 7, 2023
Thank you Jessica! We are so glad to hear that you had a positive experience with us, and we hope you continue to enjoy your brace!
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Raylene P.
Jul 6, 2023
Phone agent very helpful.
Phone agent very helpful.
Reply from BraceLabJul 7, 2023
Thank you Raylene! We are so glad to hear that you received the help you needed from our Support team!
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Joseph F.
Jul 6, 2023
Very uncomfortable and tight on both…
Very uncomfortable and tight on both hands ✋️. Can wear them, I feel like I definitely waste a lot of money and get no benefit. Obviously your no return policy is for good reason, you would get a lot of returns
Reply from BraceLabJul 7, 2023
Thank you for your feedback. We do have a 30 day exchange/return policy where we provide you with a pre-paid shipping label so doing the exchange/return is at no cost to you. I have linked the webpage that describes our policy in detail below for your review. Please call our Support Team at 888.235.8221 to start your return and receive your pre-paid label. It sounds like you need a size adjustment to get a bigger size, so you could try out a larger size and see if that fits better for you. If not, you may also return that brace for free. We are committed to helping you find the best fit and brace. If our brace is not for you we will happily accept your brace back as long as it is in like new condition. We wish you luck in finding the best brace for you! https://bracelab.com/return-policy
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Toni
Jul 6, 2023
Time to order Set #3
I am currently wearing my second set of the thumb braces. The velcro is starting to fray. I spoke with Troy who told me that they last only about a year, depending on how often they are worn. As I wear them every day, it was time to order the setnumber three. Troy was able to take my order and get them sent with no shipping charge. Although they are a bit more expensive that previously, I have given them rave reviews and given my friends a good reference for them.
Reply from BraceLabJul 7, 2023
We appreciate your feedback Toni! We did change prices for 2023 due to increased material and production costs, but we are glad to hear that you continue to have good results with your braces, and we hope this continues!
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Theodore B.
Jul 5, 2023
The Stored Payment and Billing…
The Stored Payment and Billing Agreement parts of your website are problematic and confusing. Both lead to "dead end navigation." Technical support via chat with Elle was excellent, however.
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