Excellent
Based on 3,636 reviews
BraceLab4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Jack O.
We promptly received a replacement product when the original brace was lost in the mail.
Reply from BraceLabMay 29, 2025
We're happy to hear that we could provide good service for you. Thank you for your feedback!
Charles C.
I had to exchange a wrist brace because it was too small. I had to wait until Bracelab received the brace before they would send out the larger one, which took over a week before receiving the larger one. It would be more efficient and customer friendly if Bracelab would send out the new brace when USPS received the exchange rather than waiting to receive the old brace before sending a new one.
Reply from BraceLabMay 29, 2025
Thank you for your feedback. We're sorry to hear that you were unhappy with the timing of our exchange process. Our current exchange policy requires us to receive the original item before sending a replacement, which helps us ensure accurate inventory and quality control. However, for a faster turnaround, we do offer the option to purchase the correct size brace right away and return the original for a full refund once it's received. We understand the importance of timely support and truly appreciate your feedback.
Susan C.
The concept is a good one, but the product didn't work for me. The stabilizing rubber tab started bending with my wrist. I think it needs to be bigger.
Reply from BraceLabMay 29, 2025
Thank you for your honest feedback. We’re sorry to hear the product didn’t meet your needs.
Maude Arnold W.
I thought the shipping was free since I had purchase three items.
Reply from BraceLabMay 28, 2025
Thank you so much for your review and feedback! We're not quite sure where the information about free shipping after purchasing a certain number of items may have come from, but we truly apologize for any confusion it may have caused.
customgizella E.
I'm really pleased with how well this little device has helped me with my grandkids. The constant picking up is now not painful on my wrist. Thank you so much
Reply from BraceLabMay 28, 2025
We're so glad to hear that this brace has been helpful with picking up your grandkids! Thank you for sharing your positive experience with us.
Donald C.
You ship my new brace to me in a very timely fashion just as you said you would. I saw it on The View tv show. It was $100 brace for $50. I truly thought it would make a big difference with my sore thumb. I have arthritis in my thumb and in the springtime I do a lot of yard work and my thumb hurts. I'm sorry to say that your brace does not help me at allI have 2 other braces that support my thumb . Yours is no better and twice the price !
Reply from BraceLabMay 28, 2025
Thank you for your feedback. We’re glad your order arrived quickly, but we’re sorry to hear the brace didn’t provide the relief you were hoping for. If you have any questions about your order or would like help with a return, feel free to reach out.
John H.
product was shipped on time, received in perfect condition and works well.
Reply from BraceLabMay 28, 2025
We're happy to hear the product arrived on time, in perfect condition, and works well. Thank you for your feedback!
RonALD M.
everything was correct
Reply from BraceLabMay 28, 2025
Thank you for your feedback. We are glad to hear that everything worked well for you!
