Average
Based on 71 reviews
BrainTap Inc3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BrainTap is a revolutionary brain fitness company that uses light, sound, and vibrationto provide an all-in-one solution for better sleep, reduced stress, and clearer thinking.BrainTap’s mobile app and accompanying headset utilize advanced brainwave trainingtechnology and guided visualization techniques to calm the body and optimize the brain,resulting in an average 38.5% improvement on the stress index scale after just oneeffortless session. Users simply listen to one of over 2,000 audio sessions on the BrainTapmobile app to experience the full benefits of a calm and focused mind and re-energizedbody. For those looking to enhance brain fitness, rekindle creativity, reach peakperformance, or triumph on the field and in life, BrainTap is a must. In answer to today’sfast-paced and stressful world, BrainTap is dedicated to empowering users to fully restand recharge in 20 minutes a day, allowing them to take control of their mental andemotional wellbeing for a happier, healthier, more successful life.
BrainTap Inc (braintap.com) has 71 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 6 reviews with 2 stars · Clear filters
Amy
The subscription is way too expensive. Wish you’d offer a Lifetime subscription.
Reply from BrainTap IncSep 14, 2026
Thank you for taking the time to share your feedback! We understand that pricing is an important factor, and we always appreciate hearing what would make the experience even better for our members. We will be passing this information to our team to consider for future pricing options. - The BrainTap Team
jsmom
After 7 years of using Braintap app / headset I had to part ways. They no longer look out for users' best interests like they once did. And it didn't have the same affect. Always had to start app twice and then even though paid subscriber, was limited on number of sessions. It says that nowhere on the site. Customer service went steadily down hill. It was not good talking to them anymore. They didn't have my back. You have to autorenew with them or cancel 30 days prior to your annual subscription renewing. That is deceptive. Users subscribe to reduce stress, not get more, which is happening more and more with braintap. Their ethics are now questionable, which is unfortunate because there was huge potential on this app. I will look online for free / low cost apps without expensive equipment. I am so sorry this happened, I did try but braintap support steadily declined.
Reply from BrainTap IncAug 24, 2026
Thank you for taking the time to share such detailed feedback after 7 years with us. That kind of loyalty means a lot, and we're genuinely sorry to hear your experience declined over time. We take feedback about customer service and subscription clarity seriously, and we'd like the chance to understand what happened with your account, including the session limits and app issues you mentioned. Our team will be reviewing the situation. If you would like to discuss some opportunities to continue receiving the benefit of BrainTap, please reach out to [email protected], and we will provide some options. We appreciate you giving BrainTap the years you did, and we wish you well moving forward. - The BrainTap Team
Kimberly E.
While the product is the best of the best, the customer service, sales team & tech group is the WORST EVER Dr Porter, the scientific genius behind the product design & function along with his Michael Porter, the operational & scientific genius have a revolutionary masterpiece but unfortunately the customer service for in field sales & clinics is the worst imaginable. Then when you add in the commissions & staff support, it’s not worth it! Just enjoy your headset until BrainTap gets back to people first and quality support
Reply from BrainTap IncAug 10, 2026
Thank you for your honest feedback, and for recognizing the passion Dr. Porter and Michael have poured into BrainTap's design and technology. We're sorry to hear that your experience with our sales and support teams hasn't matched the quality of the product itself. That's not the experience we want for you, and we take this seriously. We will be looking into any interactions with our team and where we came short. Thank you for your patience, and for still being part of the BrainTap community. - The BrainTap Team
James
Customer service is inadequate. Other than top level staff the employees don’t have the knowledge or experience with the product to give solution oriented help.
Reply from BrainTap IncJul 27, 2026
Thank you for taking the time to share this feedback. We're sorry to hear about any miscommunication you experienced with our team. Providing knowledgeable, solution-oriented support is something we take seriously. Our customer support manager will be reviewing your communications with us to understand where we fell short. Please reach out to us directly at [email protected] if there's anything further you'd like to share in the meantime. - The BrainTap Team
Claudia G.
I’ve been debating whether or not to write this review, but as a small business owner, I believe honest feedback helps companies grow. I joined the BrainTap family about two years ago. At first, I was a bit skeptical because the headset is expensive, but when my husband tried it, it was amazing — his stress melted away in less than 40 minutes. I was impressed, and we decided to keep it. After some time, the headset suddenly stopped working. I was frustrated but didn’t contact support right away — a few days later, it started working again. We continued using it occasionally, always with great care (we’re two adults, no kids, and we value what we buy). Recently, the same issue happened again, but this time it never turned back on. When I contacted customer service, they said: “I’m sorry, there’s nothing we can do.” They only offered a paid replacement for almost $500. For a device this costly, that doesn’t feel fair. Things shouldn’t just stop working “out of nowhere” if they’re made with true quality. I asked if this had happened before, and they said no. So I’m writing this to share my honest experience. The app itself is wonderful and truly beneficial, but the headset quality and warranty policy don’t match the price. I hope BrainTap takes this feedback seriously — because the concept is incredible, and it deserves better support for loyal customers. For now, I’ll keep using my regular headphones for meditation and relaxation.
Rena D.
customer service number no one answers. I have had braintap for few years and when i first got it they would answer and help . This time I have called for a few days and no answer.
