Average
Based on 353 reviews
Brain Tree Games3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
Mary H.
Such beautiful puzzles, I was blown away with the quality. Arrived quickly and well packaged. Will buy from them again.
Reply from Brain Tree GamesAug 27, 2024
Thank you for your kind words! We’re thrilled to hear that you were impressed with the quality and packaging of our puzzles. It’s great to know that they arrived quickly and met your expectations. We look forward to serving you again in the future!
Thomas D.
puzzles are great! colors variety pieces all great. this order makes 7 total that my wife and I have done
Reply from Brain Tree GamesAug 27, 2024
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear that you and your wife are enjoying the puzzles and that this is your 7th order. We appreciate your patience and are glad to know that the colors and piece variety have met your expectations. Looking forward to bringing you more great puzzles in the future!
Subh
Hi, I am from India. I ordered Vibrant Tiles puzzle. With this puzzle I liked the poster and it's quality very much than the actual puzzle. The cutting of puzzle pieces is actually unique for me I never came accross to this style type of roundish. Colours looked amazing. But one thing I would like you to consider is make a change on Amazon India platform listing of this product. They mentioned like you will get 4 sorting trays ( I got only 2 of them) apart from this I am very happy the puzzle. Feel free to send puzzles for review.
Reply from Brain Tree GamesAug 27, 2024
Thank you for your detailed feedback! We’re delighted to hear that you enjoyed the Vibrant Tiles puzzle and appreciated the unique piece design and vibrant colors. We apologize for the discrepancy with the sorting trays. We’ll look into updating the Amazon India listing to reflect the correct information and ensure this doesn’t happen in the future. If you’d like to review more of our puzzles, please let us know—we’d be happy to send some your way! Thanks again for your support.
Pat D.
I thought this puzzle was like the last one, that didn't fall apart but I was wrong. That's one of the reasons I bought two more. Unfortunately these are not the same quality as the first one!
Reply from Brain Tree GamesMar 22, 2024
Thank you for your feedback. We're sorry to hear about your experience. We'll take this into consideration for future improvements.
Heather G.
My experience with Brain Tree Games was very good after I was able to communicate by email with them. I tried doing the chat a few times and didn’t get a response. I tried filling out the information to get a replacement puzzle and it wouldn’t take my zip code. I finally emailed and got a response. I received my replacement puzzle yesterday. There was one missing piece from the puzzle we had replaced. My husband and I enjoy a BrainTree puzzles because the pieces stay together and the pictures are very nice. We went out and bought two more of the Brain Tree puzzles. Thank you for all your help.
Reply from Brain Tree GamesMar 22, 2024
Thank you for sharing your experience. We apologize for any inconvenience you encountered with our communication channels and the replacement process. We're glad to hear you received your replacement puzzle and appreciate your continued support. If you ever need further assistance, please don't hesitate to reach out.
Arpit L.
The quality of the pieces are very good. I enjoyed a lot in solving those pieces. I love your products 😍
Reply from Brain Tree GamesMar 22, 2024
Thank you for your kind words and support! We're delighted to hear that you enjoyed solving our puzzles and that you appreciate the quality of our products. Your satisfaction is our top priority, and we're grateful for your love from India! 😍
Mary T.
I love the product and the service is wonderful. But in rating, at the beginning, I had to guess which was the best mark. Your company gets the highest mark in everything, especially customer service.
Reply from Brain Tree GamesMar 22, 2024
Thank you for your glowing review! We're thrilled to hear that you love our product and find our service wonderful. We appreciate your feedback on the rating process and are grateful for your recognition of our efforts, especially in customer service. Your satisfaction means the world to us!
harold D.
I was given a 3-day delivery time. After ordering I was directed to a QR code to track my delivery progress. I don't do QR code. Now it is 9 days since I ordered and I get my first communication: Your order is on its way.
Reply from Brain Tree GamesMar 22, 2024
We apologize for the delay in your delivery and any inconvenience caused by the tracking method. We understand your frustration and appreciate your patience. Rest assured, we're actively working to ensure your order reaches you promptly. If you have any further concerns, please don't hesitate to reach out to us.
