Branch Reviews | Read Customer Reviews of branchapp.com

Branch Reviews | Read Customer Reviews of branchapp.com

Branch reviews

371 approved reviews, newest moderated first

Leo S.
Aug 31, 2026
Fast prompt response when you need it
Fast prompt response when you need it, it's what counts for me
Reply from BranchSep 1, 2026
Hi Leo, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
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RAUL S.
Aug 31, 2026
La verdad muy mal porque no tengo una…
La verdad muy mal porque no tengo una respuesta de un reclamo conciso y correcto
Reply from BranchSep 1, 2026
Hola, lamentamos saber sobre tu experiencia y agradecemos que compartas tus comentarios. Por favor, contáctanos a través del chat de soporte de la aplicación o del Centro de ayuda de Branch para que podamos revisar tu caso.
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M.I.
Aug 29, 2026
Excellent transaction process
The banking experience is totally flawless, thank you!
Reply from BranchAug 31, 2026
Hello, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
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Fredrick
Aug 26, 2026
I don't have it anymore
I don't have it anymore. I don't know much about Branch.
Reply from BranchAug 31, 2026
Hi Fredrick, thanks for taking the time to leave a review. If you ever have questions or need assistance in the future, don't hesitate to reach out through our in-app support chat or the Branch Help Center. We're happy to help!
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Orlando Duarte Del R.
Aug 24, 2026
Fue una muchacha muy profesional donde…
Fue una muchacha muy profesional donde supo explicarme con exactitud lo q debía hacer y fue un éxito la resolución final gracias
Reply from BranchAug 25, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
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Juanita H.
Aug 21, 2026
Excellent Customer service experience
Excellent Customer service experience. Allowing me to speak with a human being to understand the system forgot my Unit #109. My apartment.
Reply from BranchAug 25, 2026
Hi Juanita, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
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Brittney G K.
Aug 21, 2026
If I could give this app a zero star I…
If I could give this app a zero star I would!! Shady mishandling with my money, with no accountability, and no customer service. Forced to use this app for my tips, and it sucks! $5 transfer fees into my actual checking account, or wait 5 days. Oh, and only a $300 a day limit. 🙄 I have already had to replace the card twice over fraudulent threats, and I'm wondering if it's an internal issue. I do not trust company and app at all!
Reply from BranchAug 31, 2026
Hi Brittany, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our Branch Help Center can also connect you to an agent. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
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Maria A.
Aug 20, 2026
Atención al cliente
Fue mi amable y muy claro en sus explicaciones muy buena atención
Reply from BranchAug 25, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
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