Average
Based on 79 reviews
Branch Furniture3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind. If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.
Branch Furniture (branchfurniture.com) has 79 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 45 reviews with 5 stars · Clear filters
customer
Their customer service is truly unmatched! They really make sure to take care of you and go above and beyond to make sure that your issue is fixed. I find the ergo chair to be more comfortable than chairs that go for 2k+, definitely a Branch customer for life. And recommend them to everyone.
Paul E.
I recently contacted Branch regarding some damage to my 5-year-old chair. Initially, I was told it was standard wear and tear, but after some further discussion, Helena from Customer Success went above and beyond. Not only did she turn a "no" into a full chair replacement, but she also worked with me to find the closest color match since my original was discontinued. It is rare to see a company stand behind their product this long after the purchase. Truly impressed with the support and the brand's commitment to their customers. Highly recommend!
Dylan
I got great and fast customer service when I asked to exchange for a larger desktop. Way better service than other spots, especially Amazon.
Brandy
I love my chair! I've worked from home for 10 years and have purchased several different ones. I was always exhausted and my back hurt at the end of the day. My husband surprised me with my new chair from Branch and I love it! No more back pain. Their level of support was also wonderful. I had foster kittens that destroyed the back of mine. I had asked if I could purchase one and they ended up sending me one without having to pay for it.
Joey G.
I had an issue with my office chair (self-caused; not product-related), and Austin in the CS team was able to help me navigate towards a solution. They asked questions to understand the context of what I wanted, and guided me towards an ideal outcome. Keisha, Head of CS, came in over top with extra confirmations. Love this this chair and really happy with the support from Branch. Definitely would recommend, and have many times.
Josee P.
I bought a Verve chair and unfortunately had to return it as it was not comfortable for me. The chair was beautiful, but I have physical challenges that could not be met by the chair.The service provided by Austin was amazing. He was always responsive to my inquiries and did everything in his power to ensure I had a good experience. I highly recommend this company due to its exceptional customer service. Thank you again Austin for all your help.
Lisa Y.
We love our desks and their accessories (drawer+hook), and Austin graciously provided another desk top when a horrible accident occurred and caused damage. Customer service response times are also very fast and efficient. Thank you!
A happy patient from O.
Branch makes chairs that punch well above their weight. With features and design elements that are found at chairs double their price. I highly recommend the ergonomic chair pro. Its worth the small upgrade. And get the headrest accessory. Their warranty took care of me for a minor thing. Austin was spectacular and took care of me without any hassle. Ty Austin and ty branch for having amazing teammates like austin Will try the aire chair one day
Reply from Branch FurnitureFeb 4, 2026
We love hearing that the Ergonomic Chair Pro felt like a worthwhile upgrade and that the headrest made a difference. Designing chairs that truly punch above their weight is exactly what our product team strives for, so this feedback really means a lot. I’ll be sure to pass along your kind words to Austin! He’ll be thrilled to know he made the experience easy and hassle-free. Whenever you’re ready to give the Aire chair a try let us know! Personally, it is one of my favorites! Keisha Branch Funriture
