Branch FurnitureReviews of branchfurniture.com

This furniture is overpriced and defective with some good marketing and fake-good customer service. It will look good but is extremely difficult to assemble and you will have functionality issues, for me with both the standing desk and ergonomic chair. Their customer is not helpful and make you jump through hoops to simply fix their own defective issues. Better to either just buy cheaper knowing it won’t last or spend more for better quality. Lesson learned

Pain to build, customer service sent a recall notice, had to take apart the chair just to find out that my chair was not included in the recall. not particularly more comfortable than cheaper ones I have had. not worth it

My company bought 3 of the ergonomic chairs based on my recommendation. The chairs are uncomfortable and have several negatives (arms don't lock in place, seat base tips forward, lumbar is to low). I wrote a review and submitted it, however it never showed up on their site. If you make a good product you shouldn't have to delete negative reviews, go buy a Steelcase or Haworth chair if you want quality or go to office depot because this chair is as comfortable as a $99 ones they sell.

I purchased an Ergonomic Chair from Branch Furniture in September 2023. It is a comfortable chair however just after a couple of months it started piling extensively and looking just ugly. I submitted a claim and quickly learned that not only pilling is not covered by warranty but also got an advise: "you can avoid any further pilling by ensuring that you're sitting with your legs hanging at a 90-degree angle, and feet flat, flush on the ground to ensure there is no extra pressure being applied to the seat that would result in further rubbing from your pants to the seat". SERIOUSLY! Branch did not propose any acceptable solution to my problem.

Worst office chair ever. I purchased mine a couple of years ago and have regretted it ever since. The lumbar "support" is just awful. Uncomfortable and impossible to adjust. I eventually just took it out and put a pillow behind my back. And now the mesh back is ripping out from the rest of the chair. So a $300+ chair which is uncomfortable, made with cheap components, and only lasted 2 years.

I purchased an Ergonomic Office Chair from Branch Furniture. This was a highly advertised Ergonomic Office Chair; they heavily advertised it on facebook. I should have checked Trustpilot first. What people are describing with issues with this chair from this company are true. The arms of the chair were so hard; it gave me a sore elbow; my husband immediately said the seat was too hard. I sat on it a few days and indeed that is true. I have nerve damage in my lower back which effects the area you sit on. The depth of the seat was also very long; designed more for a man than women. I was at the limit for making things least on all the adjustments. There was no way I could sit on this chair long term. This chair was definitely not as advertised. It was advertised as this incredibly ergonomic designed chair. This chair sadly failed on multiple levels. This company made me pay the return shipping; I felt that was very unfair considering the quality of this chair I received and the way this chair was advertised as being so ergonomically wonderful.

The Branch Ergonomic Chair arm rests are hard as bricks, extremely uncomfortable. They do not stand behind their product and know how to keep a customer happy, they simply encourage you to return it at your own shipping cost. For such a heavy item it is cost prohibitive. Will never do business with them again

I purchased the 'Ergonomic Chair' based on all the great features they talk about on their website. And in all fairness, the chair is quite comfortable but it seems extremely cheaply built. Armrests rattle all the time even when they are supposed to be locked in position. There is only 1 bolt that secures them in place whereas one their competitors (Risedesk) uses 3 bolts for each armrest. I also ordered the headrest to go with my chair and that arrived damaged and without the screws. I contacted their support and this is where it went all downhill for me. Their customer service was abysmal. The person I talked to was very unhelpful and instead of apologizing for the damaged product and offering to send a replacement right away, (s)he directed me to this horrible online form to fill out and go through their claim process like I am dealing with government red tape or something. In the end I decided to return the chair instead of dealing with them. They charge $35 for returns even though pretty much all of their competitors have free 30 day returns. It seems like such a missed opportunity because I think they have a potentially very good product in their hands. Very good ideas but so badly and cheaply executed. Customer service is another layer of this unfortunate series of events that need to be fixed.