Bad
Based on 86 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
brandclub.com is listed under Malls & Marketplaces.
brandclub.com (brandclub.com) has 86 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
86 approved reviews, newest moderated first
User
The app is horrible I have purchased multiple items that qualify me for rewards and instead of unlocking rewards it locks everything I buy that qualifies. Emailing support is such a waste of time. They want you to email screenshots and receipts and you do that and nothing. However the activity in the app shows the purchased made . This is a waste just to have people join clubs and waste time. I’m going back to the coupons at least they will work
Brody
Scam The Whole Website Is A Scam there support never respond's, and you never get your "Reward" STAY AWAY FROM THIS APP ITS A SCAM!
Jenna M.
They lure you in on the main page with all the "Instant" Best Deals, but they never release that money. It sits in pending for well over months after your items are delivered. We're talking $5-$10 "rewards"for items bought directly through their app they never intend to pay. It takes a week for "customer support" (only an email address provided, no social, no phone number) to reply at which point they will tell you to keep waiting and suggest maybe you haven't synced enough. Then they stop replying all together. It's been OVER a month since my best reward high value reward items were DELIVERED, I sync the Maximum 3x a day, I get paid my pennies for all the other items but over $100 in rewards from items directly purchased through their app is still pending and they refuse to even reply. They are clearly getting referral pay for all the sales, and harvesting data, and not even paying the menial amount promised. And don't get me started on the "surveys" that waste your time over and over only to tell you, we're not paying you, something in your responses looks wrong. Sure. What looks WRONG is this sketchy, lying, untrustworthy, app.
Private
An absolute scam. I never got my sign up bonus, the app says because I have to complete sign up and connect accounts. I have done all of that. I use the app regularly, I use my linked accounts regularly. When I contacted support they said maybe the accounts aren't active enough. My linked Amazon account is active, I purchase things at least weekly. So that's a lie. Then I never received any referral bonuses, also locked, saying the same reason as my sign up bonus, which is also a lie. They will not give you your bonuses. They lie. They're ripping people off and harvesting your data.
Jeff
All the bad reviews are true. These guys are a joke and running a scam. They keep your rewards locked up and do not offer any support, even though you connect active accounts. They only collect and sell your data without offering you your share.
Aisha D.
Horrible app. Did not receive my referral bonus, cashout to my PayPal pending for more than a week. This app is a joke. Submitted almost a dozen support tickets and no one answers. Huge waste of time and a scam!
sahara M.
Customer support never responds. Turned commenting off on their social media so people don't know how awful it is and your purchases don't even track right. In the beginning it was great but 2 months in and it is AWFUL. Ive been waiting over a week for a payout!
Tammy A.
I signed up for Brand club using a friends code and then a family member signed up with my code and I never got got credit for either bonus. I contacted Brand club and they told me that they were aware of the issue where it's not crediting your account for signing up and they told me to go to the same link and sign up again it would work. I did just that and it DID NOT WORK!!!!!! I've contacted them time after time about this and other issues and I finally got an email from them about the sign up bonus saying they are not giving me credit.I personally think that is bs. Also on the app if you take a survey it plainly says purchase that brand and you will get that certain amount back. But that is NOT true whatsoever.
