BravoDateReviews of bravodate.com

Reply from BravoDateJul 25, 2022

Dear Nick, Thank you for taking the time to leave your feedback. We never scam anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site. From our side, we provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you. However, please kindly note that it is always up to both of you on how to build your further communication. If have faced something that troubles you, please reach us via [email protected] for further clarifications. We work 24/7! We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team Bravodate

Reply from BravoDateJul 22, 2022

Dear Derek, Thank you for taking the time to leave your feedback. First and foremost, if you wish for your account or payment details to be deleted, you need to reach us via [email protected] as at this moment we are not even able to identify you by this review. Secondly, we may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Moreover, we do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile. If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team Bravodate

Reply from BravoDateJul 18, 2022

Dear Calvin, Thank you for taking the time to share your concerns and feedback with us! Please be kindly informed that we review every complaint individually and always strive to resolve any problem in a satisfactory way. From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations. Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website, however, every user decides for themselves whether they are ready to take that step and share their personal contact details as our platform provides a safe environment for online communication. Pay attention, that the Internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other members. More on that: https://bravodate.com/public/anti-scam-policy If you want to get confirmed and valid contact information of another member, we have a special procedure – “Contact Request”. Please feel free to contact us if you are eager to know how it works. It should be noted that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, check chat messages and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. You are surely able to send messages without any problems if you have sufficient number of credits on your balance. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. In case you have experienced any specific issues you want us to assist you with, please contact us via [email protected] with additional details and we will be happy to help you. Best wishes, BravoDate Customer Support

Reply from BravoDateJul 10, 2022

Dear Gary, On behalf of our team at BravoDate, thanks so much for review. It means a lot to us. There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible. Moreover, we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. Contact us via [email protected] if some questions pop up. We will be glad to assist you. Kind Regards, BravoDate Customer Support

Reply from BravoDateJul 8, 2022

Dear Kakhaber, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, BravoDate Support Team

Reply from BravoDateJul 8, 2022

Dear Roger, We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible. I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the lady is real. She has to confirm her identity by recording a video and showing her ID document on the camera.  When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions. In case a user gives rise to our suspicion, we may take additional steps to verify the profile. Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website. We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile. Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus, we considered a reliable option for our customers' safety called “Contact Request”. Every person decides when she/he is ready to do a contact exchange, we can not force members to do it, some of them need more time to know you better. From our side, we try to provide every member with a positive communication experience on the platform. However, each separate member chooses their own manner of communication as well as whom they want to talk to and if they want to move further. If you've found somebody not trustworthy enough, you are welcome to specify her ID and explain what made you think the lady is not the one she pretends to be. We will immediately review it. Please contact us via [email protected] and we will help you! Kind regards, BravoDate Customer Support

Reply from BravoDateJun 16, 2022

Dear Kenneth, Thank you for sharing your feedback as it significantly helps us do better! We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to immediately assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, BravoDate Customer Support

Reply from BravoDateMay 22, 2022

Hello there, Thank you for sharing your feedback with us! We have carefully checked your comments, and we would like to clarify a few details mentioned in your review. First and foremost, we do put a lot of effort into verifying the users registered with us. We do also have different departments that make sure our standards are met on a daily basis. We were saddened to hear the details you mentioned and would like to investigate the concerns you have raised. Once you choose to provide us with some more details, we will pass them to our Moderation Team who will start an investigation and contact our Regional Partners to get their explanation of the situation. If we find out that any kind of violation of our Rules took place, we will take measures immediately. Your experience means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via [email protected] email. We appreciate your help in making the platform better! Best regards, BravoDate Customer Support