Jon H.
Have been with AT&T for years now...
Have been with AT&T for years now, and paying what I was for just internet... The price for both Cable & Internet with Spectrum is fair. And, just INTERNET price alone is simply great. Compared to AT&T. Also, what is better customer service on the phone, and the overall level of in person customer service from the person who knocks on the door to introduce you to Spectrum/BrightHouse/TWC/Road Runner they are the one and same company now. I got Spectrum last Friday and over this weekend tried to create an online account. I could not. It didn't help my email was put in wrong by the fellow who signed me up. But, a quick text later and that issue was fixed. So I waited until today Monday to call at about 8:37AM in the morning. Fully expecting automated phone hell... I was pleasantly surprised with the minimal automation other than directing my call to the department I wanted. The phone had almost no time to ring on the inbound caller's headset and I cheerful, pleasant sounding young lady answered the phone. I hope that some upper manager reads this post and insures this type of thing is the way things are done in all of customer support. She was very helpful, very attentive, worked out the kinks of my silly account issues in abut five or so minutes. Very professional, and easy to talk to. Loved how nice she was, and even when I asked about downgrading my service she remained pleasant. I have read some reviews stating less than this kind of thing. TIPS to getting better customer service. Be nice. THE CALLS ARE RECORDED Zero tolerance on THREATS to life or property. CUSSING /SWEARING - Is not required to be taken by any customer service person or others. This will often end a call, until you calm down enough to use proper language again. Being nice often leads to a much better end result for you. I just wanted to say that my experience so far with Spectrum has been pretty good. I WOULD RECOMMEND SPECTRUM TO ANYONE. I do not work for, or otherwise receive Internet and or Cable for a reduced price or no cost for this review. I pay the current new customer rates that Spectrum offers for Internet and Cable (125 channels option) Dual Bundle.