Average
Based on 1,577 reviews
Brightside Health3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
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Logan T.
BEWARE I told the nurse exactly what I needed prescribed in the intake. She knew she couldn't prescribe that medication, yet decided to still go forward with the appointment, just tell me she couldn't prescribe it. The appt lasted 60 seconds, and Brightside won't refund the money.
Heather H.
Frustrating and a waste of time. I confirmed my insurance was accepted before signing up, then spent a long time on a detailed intake covering my medical history, current prescriptions, and the reason for my visit (continuing my existing mental health medications after a move). Only at the end was I told my insurance wasn't accepted after all. Since I'd already invested the time and needed refills, I paid the monthly fee and booked an appointment. It was clear the provider had barely looked at my intake. She made assumptions about my spouse's gender that I had explicitly corrected in my intake answers. She then told me Brightside caps one of my medications below my current dose and won't prescribe a 90-day supply. All of this could easily have been flagged during the intake. Had I known, I would have gone elsewhere. For a company that claims to make mental health care more accessible, this was the opposite of accessible. Not recommended if you're trying to continue an established treatment plan.
Brett K.
I scheduled a therapy session for October 5th with the therapist i planned to have the appointment with on brightside health.com. Scheduled on Sept 21st. Well last night at 9pm(Oct 4th) the therapist Tracy Sineway LCSW canceled the appointment and messaged me that I needed outpatient therapy... no referral nothing just dropped from their services. The one and only therapy session I had with the lady was helpful. But I waited 2 weeks for the next one and she canceled the night before. Actually devastated...
Katrina H.
How to I deactivate my account. I never want to hear from this place again!
Tonya
My provider basically forgot me as soon as our video appointment was over. I ran out of my medications and ended up in crisis visiting my local ER. According to the provider, she has over 100 patients. If that was the case, I made the right choice going to another practice.
Scotty R.
The program did not even work for me I was not able to get the help that I needed and the psychiatrist that I was seeing was very nonchalant about the treatment and it was like they were just wanting the money and that's exactly what it was because every time we met she could not do anything for me you kept telling me that she could and she couldn't this place is a joke I would not recommend it to anyone.
Steph P.
They canceled two of my appointments, one the day of, and would not allow me to be reimbursed for the missed sessions (due to their absence). No refund, no session credit, they essentially said too bad so sad. Then it took 12 days for customer service to even reply to me when I ask for an explanation and a cancellation of my membership. Please beware. If they truly cared about mental health, they would have better customer support and policies.
Laurie G.
Don't take time to talk to me. Acts like he has no interest in listening to me. Always in a hurry. Looking for another therapist.
