Average
Based on 1,577 reviews
Brightside Health3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 61 reviews with 3 stars · Clear filters
Amber G.
When I text my phycologist about getting new anxiety meds. I have told her twice now and still nothing last time took a month for her to change them. I am really struggling and need help. My son's death 1st year is Oct 24th. I am really struggling need help and not getting it
Gina K.
Limited availability in the evenings .
Rosana A.
I don’t feel heard when I speak to my psychiatrist
Linds
Still new here and unsure how to rate properly. Customer service responses are timely and caring. Finding the right team for your needs not so much. Like new medication, It’s try and try again to find what works best for you. Make a list of questions for your initial consult. Be true to yourself listing five primary concerns for discussion. Ask questions about their goals for you and which treatment method will be used to improve your results.
James
The 3 clinicians I've had within the past year have been very helpful and I truly appreciate their sincerity. However, tech support is sketchy. The app (main problems I've had relate to the app itself (video feed checks "OK", but then immediately going into session my feed goes blank!) My most recent Dr hasnt even seen me since we started. Getting app help seems removed from the app, so I had to do a Google search to find where to submit Help ticket. Oops, can't do that either; referred to yet another ticket system. Can't speak for others, but they've not been very accomodating for at least one deaf person. Bottom line: please support your clinicians better. $20 charge for being late 7 mins to an appt because I'm trying to get the app to work, stuff like this sets some of us back who are struggling.
DebFacian
The service is ok. But it is not great. It doesn’t have good clinicians and too expensive. Just care about money. Will be changing providers soon.
Clint D.
Everyone was nice. The app was a bit confusing, as it had me schedule my first meeting, then immediately tell me I needed to schedule my first meeting. Turns out, one was for the psychiatrist and the other was for the therapist. But the app didn’t make that clear. Secondly, the psychiatrist gave me her professional opinion concerning what the solution should be. However, she followed up by telling me that she was unable to provide said solution, as she is not a resident of my state. Kind of left me in a lurch. I cancelled any future appointments and found help elsewhere.
Carol R.
No reply concerning billing issue.
