Average
Based on 173 reviews
Brightway logistics LLC3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Brightway Logistics LLC, we specialize in reliable, safe, and affordable vehicle transport for all types of vehicles across the United States. Whether you're transporting a car, motorcycle, truck, RV, boat, or any other type of vehicle, our goal is to make the shipping process easy, transparent, and stress-free for you.We provide both open and enclosed transport options to suit your vehicle's needs and ensure it arrives at its destination in excellent condition.
Brightway logistics LLC (brightwaylogistics.us) has 173 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
173 approved reviews, newest moderated first
Scott G.
Jordon More was very helpful with arranging transport. He assured the driver had a safe record, and was accommodating with unforeseen schedule changes. Pick up and drop off proceeded without issue and care arrived in good condition
Carlos V.
The process to transport my vehicle was made easier with the help of Ashley Morgan and Ben Carter , would consider them again.
Iakob M.
Great communication!! Gensin group is looking forward to work with you again!
J F.
Bait and switch company. They offered to transport my vehicle from Texas to North Carolina for $425, $125 down and $300 cash on delivery. The next day I get a call that they found a driver to deliver it, but the cost will now be $1.50 per mile. You aren’t going to save a dime with these guys. They aren’t honest, they don’t even use their real names on the phone. When I spoke with them their names were Mark Williams and Anna, but I’m sure they are Margaret and Bert by now.
Reply from Brightway logistics LLCJul 31, 2026
We’re sorry to hear about your experience. Please contact us with your booking number and representative’s name so our management team can review the pricing, deposit, and communication concerns.
Jimu G.
Bait and Switch. They offer great deals for shipping your car. So you make the down payment of $100 through something called "Whop" and then on the day that they are supposed to send the driver the price has ballooned to 4 times the price. For me the cost was $235. It was changed to $1200 the day of the shipment. I gave them an extra 2 days to get that price back down. When they didn't, they then told me that if I cancel with them, I am responsible for a $200 cancelation fee on top of the $100 retainer. Edit: Requested info: Order# is 1423 Person I dealt with was: "Lisa Martin"
Reply from Brightway logistics LLCJul 31, 2026
We’re very sorry to hear about your experience. We understand how frustrating these unexpected price changes must have been. Clear pricing and honest communication are extremely important to us. We take your concerns seriously and would like to investigate the matter fully. Please contact us directly so we can locate and review your booking. Kindly provide your booking or order number. Please also include the name of the representative who assisted you. Share your preferred phone number or email address as well. This information will help us understand exactly what happened. Our management team will carefully review all communication and booking details. We will then contact you directly to discuss the situation and possible resolution. Thank you for giving us the opportunity to address your concerns.
Namhoon K.
Stay Away! Bait-and-Switch Tactics and Terrible Customer Service I had an awful experience with this company and strongly advise against using them. On 4/29, I received an "all-inclusive" quote of $625 to ship my car from WI to NC, and I paid a $425 deposit. My scheduled pickup date was 7/9. The issues started when they failed to provide driver information by their own deadline. They told me I could get a full deposit refund if no driver was found by noon on 7/8. When I called at 12:18 PM to request my refund, they refused, claiming they had found a driver—yet they still wouldn't give me the driver's information. Three hours later, they informed me they had hired a new driver, but the price had been jacked up to $850. To make matters worse, they told me I still owed the full $850 upon delivery, meaning my original $425 deposit was completely wasted. Their excuse? The first driver canceled, and they allegedly used my deposit to pay them anyway. Why am I responsible for paying a driver who canceled? It is the company's job to secure and manage the transport. This business is untrustworthy, dishonest, and lacks basic competence. I will never use them again.
Reply from Brightway logistics LLCJul 31, 2026
We’re very sorry to hear about your experience. We understand how frustrating these unexpected price changes must have been. Clear pricing and honest communication are extremely important to us. We take your concerns seriously and would like to investigate the matter fully. Please contact us directly so we can locate and review your booking. Kindly provide your booking or order number. Please also include the name of the representative who assisted you. Share your preferred phone number or email address as well. This information will help us understand exactly what happened. Our management team will carefully review all communication and booking details. We will then contact you directly to discuss the situation and possible resolution. Thank you for giving us the opportunity to address your concerns.
nelson A.
Best experience with Mark Steve, great communication and excellent costumer service Recommended 💯 %
Brooke L.
The gentlemen that we dealt with were very nice, and tried to bridge the communication barrier gap. I was very impressed that the delivery driver unloaded all by himself. Thank you brightway, you helped me own my first car in 15 years. Thank you! ☺️
