Excellent
Based on 113 reviews
Briller4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Briller creates men’s jewelry that endures. Minimal yet commanding, each design reflects strength, precision, and timeless character.
Briller (briller.com) has 113 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
113 approved reviews, newest moderated first
Spencer S.
Excellent communication and quick shipping
Reply from BrillerOct 22, 2026
Thank you, Spencer! We’re glad you were happy with the communication and quick shipping. We appreciate you choosing Briller and taking the time to leave a review.
Mike P.
Necklace did not have my initials MSP, and very much appeared to be worn or a return it was slightly scratched.. The bracelet had initials MSP, fit correctly and has fallen off a couple times as the clasp pins do not seat correctly.
Reply from BrillerOct 20, 2026
Hi Mike, we take these concerns seriously. Every item is inspected before shipping, so we’re concerned to hear that your chain appeared scratched and would like to look into this. We reviewed your order and confirmed that initials were entered for the bracelet only. The chain’s engraving field was left blank, which is why it was not engraved. Our clasps are tested for secure closure, and your bracelet should not be coming undone. Both pieces are covered by our lifetime warranty. Our customer care team has reached out to you directly, and we’ll work with you to make this right.
Stanley S.
I Would like to exchange a ring size from size 10 to size 9 a signet ring
Reply from BrillerOct 19, 2026
Hi Stanley, we’d be happy to help you exchange your signet ring for a size 9. Please start your exchange through our portal: https://www.briller.com/a/return?
Keyosha B.
Great experience
Reply from BrillerOct 14, 2026
Thank you, Keyosha! We’re glad you had a great experience with Briller and appreciate your recommendation.
Cameron S.
There was a small issue with the my shipment due to USPS. Had to contact customer service. They were absolutely fantastic, receptive and responsive. I’m not usually impressed with customer service but in this case I very much was.
Reply from BrillerOct 12, 2026
Thank you, Cameron! We’re glad you felt well taken care of when the shipping issue came up. Your kind words about our team mean a lot, and we appreciate you taking the time to share your experience.
Patrick O.
Great communication and follow up.
Reply from BrillerOct 12, 2026
Thank you, Patrick! We’re glad you felt well taken care of. We appreciate you taking the time to share your experience.
Garry Robinson S.
Do not believe everything you read in this rating. Because most of it is not true. When you ask for quality, you get what you pay for. I'm also writing this because you were very helpful at 1 time. But this last purchase proved to me different. This is why I'm saying what I said, and I stand by what I say. Yes, you did help me before. Because the mistake was you all mistake. But this time it was very unsatisfactory.
Reply from BrillerOct 7, 2026
Garry, your claim that we replaced the bracelet because of our mistake is inaccurate. We supplied the size and engraving you selected. When that size didn’t fit, we made an exception for your personalized order and sent you the requested size at no charge. Your order was fulfilled correctly; we covered the replacement as a courtesy. You also left two five-star reviews of Briller, including one on September 23 stating: “Good experience purchasing with this merchant and good products.” You’re entitled to change your opinion, but that does not make other customers’ positive reviews untrue. Your review describes your latest purchase as unsatisfactory without explaining which item you mean or what went wrong. Please contact our support team with the order number and specific issue so we can look into it. We’re available to help, but we need to know what the problem is.
Dustin A.
Lifetime warranty is the best selling point
Reply from BrillerOct 5, 2026
Thanks, Dustin. We’re glad the Lifetime Warranty gives you that extra confidence in your purchase. We stand behind every piece we make and appreciate you choosing Briller.
