Excellent
Based on 596 reviews
Brilliant POS4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission at Brilliant POS is simple, "to help owners succeed in growing their business through a powerful POS system." Whether you just need to get started with a simple way to process payments, or you’re ready to expand your business with impressive tools, we’ll work with you where you’re at and help you take your business to the next level. We strive to provide the ultimate product and best services. Your experience setting up and learning how to use your POS system is as important to us as the features and unlimited potential the software gives you. You will always have an account manager and 24/7/365 US based support ready to assist. We love helping retailers grow.
Brilliant POS (brilliantpos.com) has 596 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
596 approved reviews, newest moderated first
Janee
Our sales representative was Corrie Brannan and she was absolutely amazing. She was patient, kind, and extremely knowledgeable about the software and how to get the biggest bang for my buck. She helped us find the best system for the business we were starting up. I would recommend BrilliantPOS and extremely recommend working with Ms. Brannan.
Lindell R.
I am the owner of DBLQUICKSTOP. I change over to the pos system. And it have gave me great experience and very helpful toward my inventory and I think it was a great investment for my store.
Linda W.
I'm so happy to have a more efficient way to conduct our business. We've had the Clover system up and running for a couple of weeks and my employees have only positive things to say.
Stan C.
We are a non-profit organization that's starting a used bookstore. We're not ready to fully utilize the Flex system because we need to complete a few startup details. However, we are extremely satisfied with Stu Lowry's generous help before and after the sale, answering all of our questions promptly and clearly. So far, Brilliant POS seems to have been the perfect solution.
Jim L.
The folks at Brilliant POS have done an outstanding job of walking a first timer through the process of acquiring, setting up and using a POS system. They are always there to answer your questions and offer suggestions which was great for us.
Durrell E.
My experience with Brilliant POS was wonderful. I couldn’t have asked for better service. Very helpful very respectful. Walked me through every step of the way never loosing their patience with me when I didn’t understand in the beginning. Informed me of everything happening. Great service great people can’t wait to use my new pos. Thank you all again
Derrick R.
I had the greatest customer services as a business man this company..... Brilliant POS customize my unique services with the perfect tools for my everyday business needs....
Tiffany S.
I am a new business owner, I searched for several different options on what system I wanted before finally deciding to go with Brilliant POS. I couldn't be more happy with my choice. My Rep answered every question I had, I waited weeks and then called him back with more questions and without hesitation he answered them all. He was very thorough in giving me all my charges and what to expect on my monthly bill. He did a quick tutorial with me on how the system worked and what to expect. I have never used a POS station as the first year of my business was done from home. Now having a newly opened store, this confirmed my confident choice in Brilliant POS. We have multiple vendors set up in our new location and the last thing I wanted to worry about was how to use my system, how reporting was going to work and any other issue I might come across. I haven't had a single issue that I haven't been able to get help with. If I have a question I just send a text to my Rep and he responds immediately, most of the time he will call me to walk me through how to pull the report I am looking for. It has been an ease using Brilliant POS system. Having to payout multiple vendors monthly can be a lot of work, but its not. I export their sales report to Excel and send it straight to their email. They know exactly what sold, if there was a discount and how much they made all in one report. The system is so easy to use, my teenage niece comes in on the weekend to help out and learned right away how to use it. It's very simple and laid out, probably the most user friendly system for anyone who is just starting to use one. Plus, you can use your virtual terminal on your phone or laptop when you do craft fairs or events, it automatically removes your inventory so there is no confusion. I have had no issues with billing, no "hidden fees" or unexpected charges. The bill is easy to read and understand. The credit card fees are also the lowest I have found with any company, including my bank. Brilliant POS and my Rep have made opening my store an easy process and I couldn't be happier with this company. Customer service is truly a priority to them and it shows. If you have any doubts, I hope this helps you. It is a wonderful company and amazing support.
