BringFidoReviews of bringfido.com

Media & Information

Write a review Call Website

4.5

Excellent

Based on 439 reviews

BringFido4.5

Write a reviewReview

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About BringFido

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach?BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.

BringFido (bringfido.com) has 439 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: bringfido.com
Website: bringfido.com
Category: Media & Information
Listed on Folks Told: 2026

More in Media & Information

Write a review

About BringFido

BringFido (bringfido.com) has 439 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: bringfido.com
Website: bringfido.com
Category: Media & Information
Listed on Folks Told: 2026

ankl

Oct 31, 2023

Unreliable information

Positive things: concept is good. Provide information about hotel pricing when travelling with dogs. One start for that. Negative things: 1. Information about extra fees is unreliable (at least in Spain). I tried to use service 2 times. BringFido web site says "No extra fees" for dogs. Hotel says extra fee (20€ , 35€) must be paid. Information in BringFido seems to be outdated. According to hotel persons, during the Covid (3 years ago), there was no extra fee but it is not valid anymore. Improvment: please check and update information in BringFido frequently. 2. Pet Friendly Quarantee does not work. When I select booking date and select "Book now", service says "reservations are ALWAYS backed by our Pet Friendly Guarantee". Anyhow I had to pay extra 20€ in hotel. When contacting BringFido customer service they told me Pet Friendly Guarantee is NOT ALWAYS valid but only if reservation is done one day before. Improvment: Web say should say "reservations MAY be backed up by our Pet Friendly Guarantee" or even better, application should check the current date and reservation date and inform user if Guarantee is valid or NOT. 3. Making reservation using mobile phone application and credit card does not work. I tried 3 different credit cards and systems informs "unavailable SCA". Same mobile phone and credit card works fine with other booking system (e.g. booking.com, hotels.com, etc). Improvement: fix the security/SCA bug of your application

Reply from BringFidoNov 3, 2023

We truly appreciate your feedback and are glad you found us, even if it was not the experience we aim for at BringFido. While we make hundreds of updates to the policies of properties on our site every week, it is possible that a hotel changes something and it's too recent for us to have picked up on it yet. Covid policies stayed in place for a long time and some properties still haven't made any changes there. We welcome guest communication about any updates they discover since they are there in person and we are not (https://www.bringfido.com/lodging/post/). However, this is exactly why we require a guest speak with us first if it’s a same day reservation so that we can verify all of this information ahead of time. So, that is correct that we can offer our pet friendly guarantee only if we've been given enough time to verify the reservation details ourselves, and that is 24 hours. We work tirelessly to communicate with hotels about every single reservation made on our site prior to the evening of the stay, specifically to ensure guests do not run into any surprises at check in. With a reservation made for that very evening, we simply don't have enough time to make that connection with the hotel, particularly with an international hotel, as we are US based. That is stated in our pet friendly guarantee clearly for that reason. We hope you can understand why that’s necessary. Using a credit card on any of our platforms does work. However, we do not currently support credit cards that require SCA (secure customer authentication). This is only found in some EU-issued cards and we do have a plan to work towards that capability in the future, but right now, we cannot support that method of payment. Guests most commonly use a different credit card and everything goes through, but it sounds as though all of your cards have that SCA requirement, so we regret that you ran into that issue. We hope that clarifies things a bit, and we hope that you’ll give BringFido another opportunity to help you in your travels!